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    I must say that your service is absolutely exceptional and I have recommended your company and products to several friends today; all are serious "printer" people.I retired last year and my friends are all into, or are still working in the photo industry. Sincerely,Gerhard

    _______________________________________________

    Dear, just to let you know than i realy appreciate your costumer service.
    Thank you
    Denis

    _______________________________________________

    Just a Thank you and all the best
    Grigore

    _______________________________________________

    Ce message est simplement pour vous dire que j'ai bien reçu la commande XXXXXX et que je suis très satisfait de la rapidité de la livraison et aussi de la qualité de l'encre. C'est la première fois que j'utilise de l'encre "autre que l'originale" et pour le moment je suis très satisfait. Soyez certain que je vais vous référez à mes amis et collègues de travail et c'est certain que je vais commander à nouveau de chez vous. Merci beaucoup.
    Stéphane

    _______________________________________________

    Je veux seulement vous dire un gros merci pour la rapidité avec lequel vous avez traité ma demande et aussi pour le petit extra en papier photos,c'est très apprécié.

    Céline

    _______________________________________________

    I received my order, thank you for your great customer service..
    Judy

    _______________________________________________

    Hello:

    It is not often people write emails or letters of praise but consider this one of the rare ones!
    I must say, ordering your product was about the easiest imaginable. Coupled with the fact that it arrived here basically “next day” I am thoroughly happy. To tell you the truth, I was expecting to have to go pay full retail for one black cartridge thinking that your’s would take at least a week to arrive but I was wrong, the order arrived before I could even go out to get one!
    Congrats people, I WILL tell all my friends and neighbours about you!

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Buying Inkjet Cartridges from the U.S. ?

Thursday, November 30, 2006

Free Trade (NAFTA) doesn’t work

Well I guess you see some of those really cheap cartridges advertised from U.S. suppliers stipulating “almost” free delivery… Read the details of their offers and you’ll see that they take no responsibility for any Customs Clearance, and or Duties associated with your purchase.

UPS stifles trade from the U.S.

To add to the misery UPS (for one) has some arcane antiquated processes and policies in place to maximize their profitability, while in some cases, charging you more for Customs clearance than the value of the items being purchased. To make matters worse, they then have to charge you GST on top of their clearance prices.

Customs Brokerage Fee

Value for Duty UPS Standard Service Fee
$0.00 to $20.00 $ -Free1
$20.01 to $40.00 $6.90
$40.01 to $100.00 $19.00
$100.01 to $200.00 $28.30
$200.01 to $350.00 $36.70
$350.01 to $500.00 $41.20
$500.01 to $750.00 $46.85
$750.01 to $1,000.00 $52.40
$1,000.01 to $1,250.00 $58.05
$1,250.01 to $1,600.00 $61.70
$1,600.01 to $5,000.00 $65.00
Each additional $1,000 $5.10

PLUS

Disbursement Fees

Customers are responsible for payment of duties and taxes.

When funds are not provided in advance by the customer, a fee of 2.7 percent (minimum $5.85) of the amount advanced by UPS will be charged.

To avoid disbursement fees call 1-800-PICK-UPS and ask about our pre-payment and EFT plans.

PLUS

Additional Service Charges

Service Charge Each additional classification line after first 5 lines $4.00/line
C.O.D. Fee for Collecting Brokerage Charges $4.25
Release on Minimum Documentation (only non-UPS shipments) $10.00 each
Import Permits $23.00 each

To make a long story short lets take an example of a $20.01 cdn purchase.

UPS Fees are

Brokerage fee $6.90
Advance Fee $5.85
C.O.D. Fee $4.25
Sub Total $17.00
GST $ 1.02
Total UPS $18.02

Note: This is also assuming that there is no duty associated with the item being purchased.
It also assumes that the the correct import code has been assigned to the shipment.

Conclusion

If you need your Cartridges delivered quicky, at a known fixed price, stay clear of U.S. suppliers.

Although the savings look appealing from the onset, the clearance delays and fees assocated with the purchase can quicky eliminate any apparent savings.

Note: It seems that shipping from Canada to the U.S. is not similarily constrained and you can easily ship to the U.S. while the receipients of your order will receive them in many cases without any additional fees.

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