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    I must say that your service is absolutely exceptional and I have recommended your company and products to several friends today; all are serious "printer" people.I retired last year and my friends are all into, or are still working in the photo industry. Sincerely,Gerhard

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    Dear, just to let you know than i realy appreciate your costumer service.
    Thank you
    Denis

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    Just a Thank you and all the best
    Grigore

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    Ce message est simplement pour vous dire que j'ai bien reçu la commande XXXXXX et que je suis très satisfait de la rapidité de la livraison et aussi de la qualité de l'encre. C'est la première fois que j'utilise de l'encre "autre que l'originale" et pour le moment je suis très satisfait. Soyez certain que je vais vous référez à mes amis et collègues de travail et c'est certain que je vais commander à nouveau de chez vous. Merci beaucoup.
    Stéphane

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    Je veux seulement vous dire un gros merci pour la rapidité avec lequel vous avez traité ma demande et aussi pour le petit extra en papier photos,c'est très apprécié.

    Céline

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    I received my order, thank you for your great customer service..
    Judy

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    Hello:

    It is not often people write emails or letters of praise but consider this one of the rare ones!
    I must say, ordering your product was about the easiest imaginable. Coupled with the fact that it arrived here basically “next day” I am thoroughly happy. To tell you the truth, I was expecting to have to go pay full retail for one black cartridge thinking that your’s would take at least a week to arrive but I was wrong, the order arrived before I could even go out to get one!
    Congrats people, I WILL tell all my friends and neighbours about you!

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Epson strikes back as Ink Sales suffer

Tuesday, May 08, 2007

Epson strikes back at Calidad inks as Ink Sales suffer

“Tests show Calidad inks not suitable for printing photographs” screamed the headline from an Epson press release.Third party ink suppliers are estimated to be at approximately 30% of after market ink cartridge sales, printer manufacturers like Epson are waging a PR war against cut price competitors.

Razor Blade Model

As most consumers of inkjet printers probably know, printing manufacturers like Epson, Lexmark, HP, Canon that most inkjets now sold are more or less disposable products retailing at ridiculously low prices where they recoup their costs woth overpriced inkjet cartridges. Similar things are happening in the emerging color laser printer space.

3rd Part Inks Thrive

There is a healthy and growing market for third party ink suppliers which sell replacement ink cartridges significantly below the prices of OEM cartridges. This has the effect of eating into the after market ink sales of printing manufacturers and it also lengthens the printer replacement cycle as consumers will tend to keep printers longer if they can source reasonably priced ink refills.

Political Wars

Faced with a challenge to their business models by third party after market ink sales, OEM suppliers are becoming more aggressive in their anti-third party rhetoric.Epson warned against the use of third party inks in its printers with the release of “independent test results” which purport to show that one of Australia and New Zealand’s best known third-party ink brands, Calidad, has one of the poorest results for print life ever measured.

Epson Claims

“The Calidad ink cartridges appear to contain low-stability dye-based substitutes for Epson high-stability DURABrite pigment inks. The Calidad inks have poor resistance to atmospheric ozone that may be present in homes and offices, and the Calidad inks also give up waterfastness when printed on plain paper,” Mr Wilhelm said.

“When Epson users see these results they should be in no doubt that using third party inks in their Epson printers will lead to rapid fading and loss of their precious photographs,” Epson’s Marketing Communications Director, Mike Pleasants said.

“I am sure that no parents would want to give or receive as a gift a framed photograph of treasured children, friends or relatives, or that special occasion, that can suffer significant fading in less than a year,” Pleasants said.

3rd Party Manufacturers fight back

Despite the claims from Epson, however, the third party market has hit back with its own report which refutes any suggestions that third party ink products are inferior to the more expensive OEM products.

A new survey by Lyra Research and published in Recharger Magazine revealed that

48% of respondents who had used non-OEM supplies said that they have never had a problem with a non-printer-brand cartridge.
6% have had many problems, defined as more than 10 percent of the time, and
44% have had “just a few problems,” defined as less than 10% of the time.

Overall, 93% of color laser printer users and 92% of color inkjet users said they either have had no problems with aftermarket cartridges or have had “just a few” problems, according to the survey.

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2 Responses

  1. Incredible points. Sound arguments. Keep up the good work.

  2. Hi there! I’m at work surfing around your blog from my new
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    Carry on the excellent work!

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