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    I must say that your service is absolutely exceptional and I have recommended your company and products to several friends today; all are serious "printer" people.I retired last year and my friends are all into, or are still working in the photo industry. Sincerely,Gerhard

    _______________________________________________

    Dear, just to let you know than i realy appreciate your costumer service.
    Thank you
    Denis

    _______________________________________________

    Just a Thank you and all the best
    Grigore

    _______________________________________________

    Ce message est simplement pour vous dire que j'ai bien reçu la commande XXXXXX et que je suis très satisfait de la rapidité de la livraison et aussi de la qualité de l'encre. C'est la première fois que j'utilise de l'encre "autre que l'originale" et pour le moment je suis très satisfait. Soyez certain que je vais vous référez à mes amis et collègues de travail et c'est certain que je vais commander à nouveau de chez vous. Merci beaucoup.
    Stéphane

    _______________________________________________

    Je veux seulement vous dire un gros merci pour la rapidité avec lequel vous avez traité ma demande et aussi pour le petit extra en papier photos,c'est très apprécié.

    Céline

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    I received my order, thank you for your great customer service..
    Judy

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    Hello:

    It is not often people write emails or letters of praise but consider this one of the rare ones!
    I must say, ordering your product was about the easiest imaginable. Coupled with the fact that it arrived here basically “next day” I am thoroughly happy. To tell you the truth, I was expecting to have to go pay full retail for one black cartridge thinking that your’s would take at least a week to arrive but I was wrong, the order arrived before I could even go out to get one!
    Congrats people, I WILL tell all my friends and neighbours about you!

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Third Party Inkjet Cartridge Product Reliability and Warranty

Wednesday, December 13, 2006

Third Party Inkjet Cartridge Product Reliability and Warranty

 
Satisfaction Guarantee
Most third party products offer expiry dates of 3 years from the date of manufacture. Longer than many people keep their printers. Although most Third Party manufacturers only offer 30-90 days of satisfaction guarantee it is not because they experience a higher failure rate thereafter but simply so that they do not have to keep inordanite amounts of funds reserved for futre potential claims.

Warranty

Most companies set aside x # of $ for warranty purposes and in effect it would not make sense for them to carry forward multiple years of sales percentages for the product. Our statistics shows less than 1 in x thousands of cartridges fails, and most of these failures are attributable to user related or printer equipment problems. Similarily 30-90 days is sufficient to allow for new clients to properly evaluate their satisfaction levels with the product.

We have never refused a warranty claim for any failed product in the company history for any reason (attributable to the product, or delivery) regardless of date. I am sure not all companies can attest to that claim.

Note: We review our suppliers and track failure rates extensively. We routinely test products from various manufacturers and select only those products offering the highest overall reiliability.

Not all inkjet Cartridges are made the same
Some 3rd party manufacturers have lesser quality ink formulas that can dry out resulting in clogged heads and premature replacement of inkjet cartridges. (See our earlier article on Npyrol). Similarily, the manufacture of the cartridge itself will determine its fit within the printer and its overall seal. Thirdly many cartridges are refillable by using a cartridge resetter. Not all Third Party manufacturers use chips that support being reset.How can you as the end user determine who makes the best inkjet cartridge?

Check out Newsgroups
Customer Feedback Sites
Research how inkjet products work so that you understand what you are buying
The length of time the company has been in business
Feedback from friends

Manufacturers Warranty
No inkjet manufacturer will void their warrany for their printer simply because you use 3rd party inkjet products (Its illegal)

What products have the highest failure rates
Something that none of the inkjet manufactures will ever tell you or publish you can find out here.

Worst
 
The 3rd party market for Lexmark Remanufactured cartridges definately offers the lowest reliability. As Dell uses Lexmark manufactured products (To their Specification) we’ll let you decide where they stand.

Better
 
HP has a well established market and proven technology. We’ll give them a passing grade and you can be confident with the industries re-manufactured products. Again not all remanufactured products are put through the same testing /cleaning prior to being refilled so beware of extreemenly low cost, or fly by night companies.

Best
 
Canon and Epson compatible cartridges are by far the best overall third party products on the market. Due to their simpler design (No Heads) there is less to fail. They are the overall winner in any customer satisfaction survey, and we wouldn’t hesitate to promote them to anyone.

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