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    I must say that your service is absolutely exceptional and I have recommended your company and products to several friends today; all are serious "printer" people.I retired last year and my friends are all into, or are still working in the photo industry. Sincerely,Gerhard

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    Dear, just to let you know than i realy appreciate your costumer service.
    Thank you
    Denis

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    Just a Thank you and all the best
    Grigore

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    Ce message est simplement pour vous dire que j'ai bien reçu la commande XXXXXX et que je suis très satisfait de la rapidité de la livraison et aussi de la qualité de l'encre. C'est la première fois que j'utilise de l'encre "autre que l'originale" et pour le moment je suis très satisfait. Soyez certain que je vais vous référez à mes amis et collègues de travail et c'est certain que je vais commander à nouveau de chez vous. Merci beaucoup.
    Stéphane

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    Je veux seulement vous dire un gros merci pour la rapidité avec lequel vous avez traité ma demande et aussi pour le petit extra en papier photos,c'est très apprécié.

    Céline

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    I received my order, thank you for your great customer service..
    Judy

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    Hello:

    It is not often people write emails or letters of praise but consider this one of the rare ones!
    I must say, ordering your product was about the easiest imaginable. Coupled with the fact that it arrived here basically “next day” I am thoroughly happy. To tell you the truth, I was expecting to have to go pay full retail for one black cartridge thinking that your’s would take at least a week to arrive but I was wrong, the order arrived before I could even go out to get one!
    Congrats people, I WILL tell all my friends and neighbours about you!

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HP Resolves Ink Cartridge Patent Infringement Complaint

PALO ALTO, Calif., Mar 18, 2010 (BUSINESS WIRE) — (HPQ 52.23, -0.12, -0.23%) today announced it has reached substantial resolution on the investigation by the United States International Trade Commission (ITC) into the importation and sale of patent infringing HP 02 inkjet ink cartridges.

The investigation, based on a complaint filed by HP on Sept. 23, 2009, alleged violations of section 337 of the Tariff Act of 1930 in the importation into the United States and sale of HP 02 compatible inkjet ink supplies that infringed patents asserted by HP.

The ITC investigation identified 11 respondents: Zhuhai Gree Magneto-Electric Co. Ltd. of China; InkPlusToner.com of Canoga Park, Calif.; SmartOne Services LLC d/b/a InkForSale.net of Hayward, Calif.; Comptree Inc. d/b/a Meritline, ABCInk, EZ Label, and CDR DVDR Media of City of Industry, Calif.; Mipo International Ltd. of Hong Kong; Mextec Group Inc. d/b/a Mipo America Ltd. of Miami, Fla.; Shanghai Angel Printer Supplies Co. Ltd. of China; Shenzhen Print Media Co. Ltd. of China; Zhuhai National Resources & Jingjie Imaging Products Co. Ltd. of China; Tatrix International of China; and Ourway Image Co. Ltd. of China.

To date, HP’s ITC complaint has been resolved in the following manner:

— InkPlusToner.com and Comptree Ink have all entered into settlement agreements with HP regarding the investigation. These companies have agreed that HP’s patents are valid and infringed and, further, that each company will cease and desist from selling the cartridges in question. These parties also have paid HP an undisclosed sum of money. HP anticipates completion of a settlement with SmartOne Services consistent with the terms above.

— The Administrative Law Judge has approved Zhuhai Gree Magneto-Electric Co. Ltd.’s motion to terminate the investigation as to Zhuhai Gree based on entry of a consent order in which it agrees not to engage in the future importation of the relevant products.

— The Administrative Law Judge has entered default judgment against the remaining seven respondents. Upon review by the Commission, HP anticipates a satisfactory remedy from the ITC in the form of an Exclusion Order against the products at issue from the accused companies.

"HP is pleased with the outcome on these matters, and remains committed to vigorously pursuing legal enforcement against practices that do not respect HP’s IP rights," said Stephen Nigro, senior vice president, Inkjet and Web Services Business, Imaging and Printing Group, HP.

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP is available at http://www.hp.com/.

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One Response

  1. Great delivery. Outstanding arguments. Keep up the amazing work.

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