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    I must say that your service is absolutely exceptional and I have recommended your company and products to several friends today; all are serious "printer" people.I retired last year and my friends are all into, or are still working in the photo industry. Sincerely,Gerhard

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    Dear, just to let you know than i realy appreciate your costumer service.
    Thank you
    Denis

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    Just a Thank you and all the best
    Grigore

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    Ce message est simplement pour vous dire que j'ai bien reçu la commande XXXXXX et que je suis très satisfait de la rapidité de la livraison et aussi de la qualité de l'encre. C'est la première fois que j'utilise de l'encre "autre que l'originale" et pour le moment je suis très satisfait. Soyez certain que je vais vous référez à mes amis et collègues de travail et c'est certain que je vais commander à nouveau de chez vous. Merci beaucoup.
    Stéphane

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    Je veux seulement vous dire un gros merci pour la rapidité avec lequel vous avez traité ma demande et aussi pour le petit extra en papier photos,c'est très apprécié.

    Céline

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    I received my order, thank you for your great customer service..
    Judy

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    Hello:

    It is not often people write emails or letters of praise but consider this one of the rare ones!
    I must say, ordering your product was about the easiest imaginable. Coupled with the fact that it arrived here basically “next day” I am thoroughly happy. To tell you the truth, I was expecting to have to go pay full retail for one black cartridge thinking that your’s would take at least a week to arrive but I was wrong, the order arrived before I could even go out to get one!
    Congrats people, I WILL tell all my friends and neighbours about you!

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14 Hewlett-Packard Company Secrets From A Former Employee

Excerpts from ‘” The Consumerist” Ben Popken

A former Hewlett-Packard worker could barely wait for their non-disclosure-agreement to end so they could spill 14 company secrets to The Consumerist.

1: Many HP Printers, like their laser printers, have a built-in page-count after which they won’t work. This resides in the a transpart sometimes called image or drum kit. Rather than get the printer fixed, it’s often cheaper to buy a new printer, OR you can do a NV ram reset. It resets everything in the printer, including all the page counts, but it’s not without risks.

2: To get past the voice prompt system, repeatedly say "Agent." It will take two or three repetitions, but it will get you to a human.

3: If a set of cartridges cost more than the printer, don’t buy the printer. It’s considered a "throwaway" printer. HP service techs are told to spend no more than 30 minutes working on these because at that point, you are costing HP money.


4: HP cartridges have a warranty separate from their printer. The printer might be out of warranty, but the cartridges might not be. Cartridge goes plooey, call in.

5: Any HP printer that has been on the market for 6 months has its tech support outsourced. This means you might wind up talking to India, Canada or Costa Rica. Of the three, Canada at least speaks a variant of American.

6: If you have been told that you will receive a part by a certain date, follow up immediately. HP Parts Store was recently moved to Central America. HP Parts Store isn’t talking to HP Tech Support because the Tech Support CSR can see what is in the HP PS inventory and knows when they’re bullshitting. Every other part of HP hates HP Parts Store because of lost inventory, improper procedures, missed shipments, etc.

7: Using non-HP cartridges in your printer will void your warranty, and sometimes makes stuff blow up real good. The tech support will hang up on you if it is proven that the damage was caused by non-HP cartridges.

8: Just because the sales people say that your HP printer can use 120lbs paper doesn’t mean it actually can. You want the straight dope on a printer? Call up HP tech support or check the website.

9: If your printer is just out of warranty and you have a problem with it, call tech support anyway. You will first likely be directed to a "warranty agent." Tell them firmly that you have an "extended warranty" and they will forward you on to tech support under "customer claims warranty." The Tech Agent MUST give you support as per HP policy.

10: Don’t yell at the Tech Support CSRs. Most of them make just over minimum wage and just want to get the call over. If you have a problem, firmly request a supervisor.

11: If you threaten a lawsuit, HP CSRs are told to stop the call immediately and hang up.

12: Many HP CSRs are cross-trained into other departments. It doesn’t hurt to ask if they know about the product or problem if you get misrouted.

13. HP’s Beta Software website is at: http://www.hp.com/pond/ljbeta/. Only beta because it hasn’t been put on the distribution cds yet. A lot of drivers here will do stuff that the installation cds won’t. Also has fixes. HP maintains similar unadvertised websites throughout their system…

14. http://www.hp.com/pond/pnp Point and print = a new hp toy.

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Ink Blots

Printing Tip:

Ink Is Designed to Dry on Paper, But That’s Not Always What Happens

 

 

Ink in ballpoint pens and inkjet printer cartridges share a common trait — they’re designed to dry quickly. Fast-drying ink works well when the ink dries on paper, but not so well if the ink dries on the printhead that dispenses it. When ink dries on a ball point of a pen, the ball no longer rolls smoothly on paper to evenly distribute ink, which creates blots of ink on a page. The same is true for inkjet printers when ink dries on the printhead — blots of ink appear on a printed page.

To prevent your inkjet printer cartridges from this blockage, follow these tips.

Always Turn Off the Printer With the Power Button

When you turn off the printer using the power on-off switch, the shutdown process places the printhead in an off position and seals it. When the printer is turned off by simply unplugging it or from another power failure, the printhead may remain in the on position without a proper seal, resulting in ink drying on the printhead, which can create blots of ink that smudge and tarnish output.

Use the Printer Regularly

You should use the printer regularly to keep ink flowing so it does not dry and crust on the printhead. At the least, print a test page every week. If you do not use a printer regularly, then an inkjet printer may not be the right fit for you. Unlike an inkjet printer, a laser printer will not suffer from long periods of inactivity.

Print a Diagnostic Test

Print a diagnostic test using the printer software or from the printer’s console display. If you see any thin white lines across any of the printed blocks, clean the printheads.

A thin white line may indicate that the printhead has a blockage. Check the operator’s manual on how to clean the printheads with the printer software or from the printer console. You can also try turning the printer off and then on. It may initiate diagnostics and automatically clean the printhead when it boots up. After cleaning, if another diagnostic test still indicates a thin white line across the printed blocks, clean the printheads manually.

You Snap It, Zap it, Print It and You Frame It. New Product Launched by You Frame. DIY Print-at-Home Box Canvas Kits

Following successful live global demonstrations of the new print-at-home box canvas system by You Frame, the product is now launched to the retail trade. Consumers can now print and frame box canvas prints in their home in less than 3 minutes.

LEEDS, England, June 25 /PRNewswire/ — Over the years, box canvas prints have become very popular, especially with the advances in digital camera phones and digital storage online with sites such as Flickr.

You Frame has created a patented method of allowing consumers to print and frame box canvas prints at home. No special software is required and the fine art finished frames can be completed in less than 3 minutes.

Each kit contains a specially-developed canvas that is designed for home inkjet printers. The frame uses ‘living hinge’ technology and together with the print produces a perfectly stretched box canvas print.

Printing and framing in the home is quick, easy and fun. A full demonstration video is available on the website www.you-frame.com

You Frame is an award-winning DIY box frame system. Print and frame your own prints at home in less than 3 minutes.

This press release was issued through 24-7PressRelease.com.  For further information, visit http://www.24-7pressrelease.com

Methode’s Inkjet Printable Conductive Ink Allows Printing of Circuits on Polyester with No Secondary Curing

CHICAGO, Jun 24, 2010 (BUSINESS WIRE) — Methode Development Company, a business unit of Methode Electronics, Inc., announces that its conductive inkjet printable ink can now print circuits directly onto treated polyesters. The ink, formulated for thermal and piezo inkjet systems, makes it possible for engineers to print working electrical circuits, right from their desktops — facilitating product development, prototyping, and manufacturing processes. With this technology, scale-up for high volume manufacturing can be easily achieved.

Methode’s water-based #9101 ink has excellent adhesion to polyester substrates. The inkjet formulation contains conductive silver nano-particles, and does not require secondary curing or additional processing. Near full conductivity is achieved within a few minutes of printing. The ink is RoHS-compliant and negligible volatile organic compounds (VOCs) are created during printing, alleviating the need for specialized ventilation during application.

The addition of treated polyester substrates significantly expands the growth potential in the flexible circuit, membrane switch, RFID and photovoltaics markets. These markets have always required an efficient and cost-effective manufacturing alternative that inkjet printing provides. The treated polyester adds to Methode’s full line of substrates – none of which require thermal processing – including coated papers and synthetic substrates, such as Teslin.(TM)

A development kit is available that allows engineers to create functional electrical circuits with a thermal inkjet desktop printer. The kit includes 3 substrates, a thermal inkjet printer, a cartridge filled with the 9101 conductive ink, a printer maintenance kit, and an owner’s manual. The cartridge simply replaces the existing black cartridge on the desktop printer. The desktop print head is the same head used for industrial print systems, allowing a direct path for production scale-up. The price of the kit is $1,850 with replacement 9101 ink cartridges available.

For more information on Methode’s inkjet printable conductive ink technology, or to place an order, please contact Emil Millas, Sales Manager, Methode Development Company: Phone: (708) 457-3222, Email: emillas@methode.com.

About MDC: Methode Development Company is a leader in the materials development and application of ink technology in the microelectronics industry. Products include conductive and insulating inks, position sensing resistor elements, cermet and polymer thick film components and circuits, carbon fiber heaters, Sonicrimp(R) technology, and EMC shrinkMate. Methode Development Company is located in Chicago, IL.

About Methode Electronics: Methode Electronics, Inc. /quotes/comstock/13*!mei/quotes/nls/mei (MEI 9.90, -0.01, -0.10%) is a global developer of custom engineered and application specific products and solutions with manufacturing, design and testing facilities in the United States, Mexico, Czech Republic, Germany, Malta, United Kingdom, China, Philippines, Singapore and India. We design, manufacture and market devices employing electrical, electronic, wireless, radio remote control, sensing and optical technologies to control and convey signals through sensors, interconnections and controls. Our business is managed on a segment basis, with those segments being Automotive, Interconnect, Power Products and Other. Our components are in the primary end markets of automotive, computer, information processing and networking equipment, voice and data communication systems, consumer electronics, appliances, aerospace, defense and industrial equipment industries. Further information can be found on Methode’s Web site www.methode.com.

SOURCE: Methode Electronics, Inc.

Roland Launches Canadian Cartridge Recycling Program

Roland DGA

Roland DGA Corp. has introduced a cartridge recycling program for the company’s inkjet customers located in Canada.

The new program joins Roland’s US cartridge recycling program and a host of other environmental initiatives across the Americas and worldwide. Recycling of cartridges is now available in the U.S. and Canada for all Roland wide-format inkjet printers and printer/cutters including eco-solvent, solvent, sublimation, UV, and aqueous models.

"Having a dedicated Canadian recycling program further reduces our carbon footprint by allowing customers to recycle regionally instead of shipping cartridges to the US," said Rick Scrimger, vice president and general manager for Roland DGA Corp. "Having three collection points in Canada makes it even more convenient and cost effective to participate. We encourage all our customers to help protect the environment by recycling their cartridges."

To take part in the program, Roland inkjet customers across Canada can ship cartridges to state-of-the-art facilities located in Burnaby, BC, Barrie, ON and Ville St-Laurent, QC. In addition, many Roland Canadian dealers are offering a drop off point for their customers. Complete instructions including packaging guidelines and shipping labels can be downloaded from the Roland website.

Free Ink Cartridge Refills June 21-27 From Ink-O-Dem & Ace Hardware

inkodem.jpgMark your calendars and save those empty ink jet printer cartridges.

The Cottage Hill ACE Hardware location is  getting an Ink-O-Dem inkjet cartridge refilling system. 

INK-O-DEM wants to encourage people to try inkjet refilling.

Part of that involves a free cartridge refill promotion June 21 through June 27 at the Cottage Hill Ace Hardware location.

No coupon is needed.

Cottage Hill ACE Hardware will begin offering ink refills at no charge from Monday, June 21 through June 27.

Customers simply need to bring an empty inkjet cartridge into the store and drop it off at the counter for a complimentary refill while they shop.

Cottage Hill ACE Hardware is located at 5017A Cottage Hill Road in Mobile, AL.

There is a limit of one per customer during this introductory period. While about 95 percent of inkjet cartridges on the market today are compatible for refills, please check the listing at www.inkodem.com/system3.htm for exact inkjet cartridge brand compatibility for your printer.

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HP and Yahoo! team up to print ads in your home

By Rik Myslewski in San FranciscoGet more from this author

Posted in Music and Media, 17th June 2010 22:31 GMT

There’s been some knicker-twisting hubbub coursing the intertubes about ads being served up by HP’s email-enabled ePrint printers, announced last week at Internet World New York.

Each HP ePrint-enabled printer will have its own email address that will enable users to print by sending an email message to it. The idea is to enable users of mobile devices to email their print jobs to their printers at home, in the offices, or at public print services that could be set up in, for example, hotels and FedEx Office stores.

And, no, the intertubian brouhaha is not about the printers being spam targets — US law prohibits unsolicited ads being sent by fax, so presumably it would also ban spam from being sent to ePrint-enabled printers. The Reg would also suggest that HP should allow incoming email to be filtered by an opt-in whitelist address-management system, and not an opt-out blacklist.

At issue is instead HP’s Scheduled Delivery service, which will enable ePrint users to opt into such pre-scheduled deliveries as Yahoo! and MSNBC news feeds to which users can sign up through HP’s ePrint Center.

And these services will be able to add advertisements to their pages. In its announcement of the ePrint scheme, HP said:

The Scheduled Delivery service also opens up a new era of digital print advertising for HP and content partners. HP and Yahoo! plan to launch the service as a pilot program to help marketers consider ways to provide added value to their audiences by populating select print content from partners with customized messages, promotions and information like coupons or local services.

Due to the fact that each printer will have its own IP address, the content/ad delivery system will be able to sniff it out and target both content and promotional materials based upon the printer’s general location.

Computerworld quotes HP’s imaging and printing group headman Vyomesh Joshi as saying that the Scheduled Delivery service has to keep its eye on privacy: "That’s where we need to be very clear business rules in terms of privacy."

In HP’s limited pilot programs, said HP printing exec Stephen Nigro, "What we discovered is that people were not bothered by [an advertisement]. Part of it I think our belief is you’re used to it. You’re used to seeing things with ads."

And the opportunity here, according to HP, is huge. Speaking at the Conversational Marketing Summit in New York last week, HP inkjet-printing exec Tuan Tran that HP expects to sell "tens of millions of [ePrint-enabled printers] over the next three years." That number is not unreasonable, considering that HP will ePrintify all of its printers costing $99 or more. According to Tran, HP ships about 30 million printers per year, and about 50 per cent of the households in the US have an HP printer.

Tran described the HP-Yahoo! partnership in terms of ad-placement goals. "Yahoo! has a broad ad portfolio," Tran told the internet marketers at the CM Summit. When working with content providers such as PC Magazine and The New York Times, he said, "What we want to do there is actually get a subscription to those magazines delivered to your local printer, insert local Yahoo! ads and coupons, and build that out as an ecosystem."

And so if you subscribe to a Scheduled Delivery magazine or newspaper, it will come with ads — just like 99.9 per cent of all hard-copy magazines and newspapers. So what are people complaining about? Ink. "I won’t touch one of those things unless HP plans on sending me an ink allowance," wrote one commenter about the CW article.

A Bit-Tech writer asks: "Do you think that HP has a right to put advertising in the content it automatically generates for you, or is it wrong of it to cost you real money in ink used just to try and make a quick quid off your reading habits?" Commenters’ answers to that question included: "Are we getting the printer for free or something? What’s in for the customer in this deal?" and "If they give me free ink to print this **** out than I am all ears."

At TFTS, a columnist notes: "Some may balk at this, saying, why should I allow a company to use my printer ink to hawk products at me while I’m trying to get the paper? And they have a good point."

Over at Tech Whack, you’ll find the opinion: "User pays for the ink that is inside the printer. For every ad that is printed, some ink would be used. HP charges a bounty for their printer inks. This program might become useful in case HP is providing the cartridges for free."

You don’t even need to read the commentary from BitterWallet and DailyTech. Their commentaries’ titles are sufficient: "HP and Yahoo team up to make printing even more expensive" and "HP’s Web Connected Printers May Print Out Ads on the User’s Dime".

But at The Reg, you’ll find your humble reporter saying, instead: "People, people, people… Do you think that when you buy a newspaper or magazine you’re not paying for ink? It’s just that the publisher pays for it, and you pay the publisher."

Let’s wait until we see what the price differential might be between content delivered by the Scheduled Delivery service versus content delivered to your home by the postal service. Let’s not cavil until we see the terms of agreement.

At this point in time, this "to the barricades!" hue and cry is merely a tempest in an ink cartridge. ®

Bootnote

You’d think HP would have learned something from Apple’s repeated product-name transgressions. The name "ePrint" is already in use by a printing utility for the iPhone/Pod/Pad from Microtech, a suite of document-conversion utilities from LEAD Technologies, and a print shop in Portland, Oregon, among others.