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    I must say that your service is absolutely exceptional and I have recommended your company and products to several friends today; all are serious "printer" people.I retired last year and my friends are all into, or are still working in the photo industry. Sincerely,Gerhard

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    Dear, just to let you know than i realy appreciate your costumer service.
    Thank you
    Denis

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    Just a Thank you and all the best
    Grigore

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    Ce message est simplement pour vous dire que j'ai bien reçu la commande XXXXXX et que je suis très satisfait de la rapidité de la livraison et aussi de la qualité de l'encre. C'est la première fois que j'utilise de l'encre "autre que l'originale" et pour le moment je suis très satisfait. Soyez certain que je vais vous référez à mes amis et collègues de travail et c'est certain que je vais commander à nouveau de chez vous. Merci beaucoup.
    Stéphane

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    Je veux seulement vous dire un gros merci pour la rapidité avec lequel vous avez traité ma demande et aussi pour le petit extra en papier photos,c'est très apprécié.

    Céline

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    I received my order, thank you for your great customer service..
    Judy

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    Hello:

    It is not often people write emails or letters of praise but consider this one of the rare ones!
    I must say, ordering your product was about the easiest imaginable. Coupled with the fact that it arrived here basically “next day” I am thoroughly happy. To tell you the truth, I was expecting to have to go pay full retail for one black cartridge thinking that your’s would take at least a week to arrive but I was wrong, the order arrived before I could even go out to get one!
    Congrats people, I WILL tell all my friends and neighbours about you!

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14 Hewlett-Packard Company Secrets From A Former Employee

Excerpts from ‘” The Consumerist” Ben Popken

A former Hewlett-Packard worker could barely wait for their non-disclosure-agreement to end so they could spill 14 company secrets to The Consumerist.

1: Many HP Printers, like their laser printers, have a built-in page-count after which they won’t work. This resides in the a transpart sometimes called image or drum kit. Rather than get the printer fixed, it’s often cheaper to buy a new printer, OR you can do a NV ram reset. It resets everything in the printer, including all the page counts, but it’s not without risks.

2: To get past the voice prompt system, repeatedly say "Agent." It will take two or three repetitions, but it will get you to a human.

3: If a set of cartridges cost more than the printer, don’t buy the printer. It’s considered a "throwaway" printer. HP service techs are told to spend no more than 30 minutes working on these because at that point, you are costing HP money.


4: HP cartridges have a warranty separate from their printer. The printer might be out of warranty, but the cartridges might not be. Cartridge goes plooey, call in.

5: Any HP printer that has been on the market for 6 months has its tech support outsourced. This means you might wind up talking to India, Canada or Costa Rica. Of the three, Canada at least speaks a variant of American.

6: If you have been told that you will receive a part by a certain date, follow up immediately. HP Parts Store was recently moved to Central America. HP Parts Store isn’t talking to HP Tech Support because the Tech Support CSR can see what is in the HP PS inventory and knows when they’re bullshitting. Every other part of HP hates HP Parts Store because of lost inventory, improper procedures, missed shipments, etc.

7: Using non-HP cartridges in your printer will void your warranty, and sometimes makes stuff blow up real good. The tech support will hang up on you if it is proven that the damage was caused by non-HP cartridges.

8: Just because the sales people say that your HP printer can use 120lbs paper doesn’t mean it actually can. You want the straight dope on a printer? Call up HP tech support or check the website.

9: If your printer is just out of warranty and you have a problem with it, call tech support anyway. You will first likely be directed to a "warranty agent." Tell them firmly that you have an "extended warranty" and they will forward you on to tech support under "customer claims warranty." The Tech Agent MUST give you support as per HP policy.

10: Don’t yell at the Tech Support CSRs. Most of them make just over minimum wage and just want to get the call over. If you have a problem, firmly request a supervisor.

11: If you threaten a lawsuit, HP CSRs are told to stop the call immediately and hang up.

12: Many HP CSRs are cross-trained into other departments. It doesn’t hurt to ask if they know about the product or problem if you get misrouted.

13. HP’s Beta Software website is at: http://www.hp.com/pond/ljbeta/. Only beta because it hasn’t been put on the distribution cds yet. A lot of drivers here will do stuff that the installation cds won’t. Also has fixes. HP maintains similar unadvertised websites throughout their system…

14. http://www.hp.com/pond/pnp Point and print = a new hp toy.

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Ink Blots

Printing Tip:

Ink Is Designed to Dry on Paper, But That’s Not Always What Happens

 

 

Ink in ballpoint pens and inkjet printer cartridges share a common trait — they’re designed to dry quickly. Fast-drying ink works well when the ink dries on paper, but not so well if the ink dries on the printhead that dispenses it. When ink dries on a ball point of a pen, the ball no longer rolls smoothly on paper to evenly distribute ink, which creates blots of ink on a page. The same is true for inkjet printers when ink dries on the printhead — blots of ink appear on a printed page.

To prevent your inkjet printer cartridges from this blockage, follow these tips.

Always Turn Off the Printer With the Power Button

When you turn off the printer using the power on-off switch, the shutdown process places the printhead in an off position and seals it. When the printer is turned off by simply unplugging it or from another power failure, the printhead may remain in the on position without a proper seal, resulting in ink drying on the printhead, which can create blots of ink that smudge and tarnish output.

Use the Printer Regularly

You should use the printer regularly to keep ink flowing so it does not dry and crust on the printhead. At the least, print a test page every week. If you do not use a printer regularly, then an inkjet printer may not be the right fit for you. Unlike an inkjet printer, a laser printer will not suffer from long periods of inactivity.

Print a Diagnostic Test

Print a diagnostic test using the printer software or from the printer’s console display. If you see any thin white lines across any of the printed blocks, clean the printheads.

A thin white line may indicate that the printhead has a blockage. Check the operator’s manual on how to clean the printheads with the printer software or from the printer console. You can also try turning the printer off and then on. It may initiate diagnostics and automatically clean the printhead when it boots up. After cleaning, if another diagnostic test still indicates a thin white line across the printed blocks, clean the printheads manually.

You Snap It, Zap it, Print It and You Frame It. New Product Launched by You Frame. DIY Print-at-Home Box Canvas Kits

Following successful live global demonstrations of the new print-at-home box canvas system by You Frame, the product is now launched to the retail trade. Consumers can now print and frame box canvas prints in their home in less than 3 minutes.

LEEDS, England, June 25 /PRNewswire/ — Over the years, box canvas prints have become very popular, especially with the advances in digital camera phones and digital storage online with sites such as Flickr.

You Frame has created a patented method of allowing consumers to print and frame box canvas prints at home. No special software is required and the fine art finished frames can be completed in less than 3 minutes.

Each kit contains a specially-developed canvas that is designed for home inkjet printers. The frame uses ‘living hinge’ technology and together with the print produces a perfectly stretched box canvas print.

Printing and framing in the home is quick, easy and fun. A full demonstration video is available on the website www.you-frame.com

You Frame is an award-winning DIY box frame system. Print and frame your own prints at home in less than 3 minutes.

This press release was issued through 24-7PressRelease.com.  For further information, visit http://www.24-7pressrelease.com

Methode’s Inkjet Printable Conductive Ink Allows Printing of Circuits on Polyester with No Secondary Curing

CHICAGO, Jun 24, 2010 (BUSINESS WIRE) — Methode Development Company, a business unit of Methode Electronics, Inc., announces that its conductive inkjet printable ink can now print circuits directly onto treated polyesters. The ink, formulated for thermal and piezo inkjet systems, makes it possible for engineers to print working electrical circuits, right from their desktops — facilitating product development, prototyping, and manufacturing processes. With this technology, scale-up for high volume manufacturing can be easily achieved.

Methode’s water-based #9101 ink has excellent adhesion to polyester substrates. The inkjet formulation contains conductive silver nano-particles, and does not require secondary curing or additional processing. Near full conductivity is achieved within a few minutes of printing. The ink is RoHS-compliant and negligible volatile organic compounds (VOCs) are created during printing, alleviating the need for specialized ventilation during application.

The addition of treated polyester substrates significantly expands the growth potential in the flexible circuit, membrane switch, RFID and photovoltaics markets. These markets have always required an efficient and cost-effective manufacturing alternative that inkjet printing provides. The treated polyester adds to Methode’s full line of substrates – none of which require thermal processing – including coated papers and synthetic substrates, such as Teslin.(TM)

A development kit is available that allows engineers to create functional electrical circuits with a thermal inkjet desktop printer. The kit includes 3 substrates, a thermal inkjet printer, a cartridge filled with the 9101 conductive ink, a printer maintenance kit, and an owner’s manual. The cartridge simply replaces the existing black cartridge on the desktop printer. The desktop print head is the same head used for industrial print systems, allowing a direct path for production scale-up. The price of the kit is $1,850 with replacement 9101 ink cartridges available.

For more information on Methode’s inkjet printable conductive ink technology, or to place an order, please contact Emil Millas, Sales Manager, Methode Development Company: Phone: (708) 457-3222, Email: emillas@methode.com.

About MDC: Methode Development Company is a leader in the materials development and application of ink technology in the microelectronics industry. Products include conductive and insulating inks, position sensing resistor elements, cermet and polymer thick film components and circuits, carbon fiber heaters, Sonicrimp(R) technology, and EMC shrinkMate. Methode Development Company is located in Chicago, IL.

About Methode Electronics: Methode Electronics, Inc. /quotes/comstock/13*!mei/quotes/nls/mei (MEI 9.90, -0.01, -0.10%) is a global developer of custom engineered and application specific products and solutions with manufacturing, design and testing facilities in the United States, Mexico, Czech Republic, Germany, Malta, United Kingdom, China, Philippines, Singapore and India. We design, manufacture and market devices employing electrical, electronic, wireless, radio remote control, sensing and optical technologies to control and convey signals through sensors, interconnections and controls. Our business is managed on a segment basis, with those segments being Automotive, Interconnect, Power Products and Other. Our components are in the primary end markets of automotive, computer, information processing and networking equipment, voice and data communication systems, consumer electronics, appliances, aerospace, defense and industrial equipment industries. Further information can be found on Methode’s Web site www.methode.com.

SOURCE: Methode Electronics, Inc.