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    I must say that your service is absolutely exceptional and I have recommended your company and products to several friends today; all are serious "printer" people.I retired last year and my friends are all into, or are still working in the photo industry. Sincerely,Gerhard

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    Dear, just to let you know than i realy appreciate your costumer service.
    Thank you
    Denis

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    Just a Thank you and all the best
    Grigore

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    Ce message est simplement pour vous dire que j'ai bien reçu la commande XXXXXX et que je suis très satisfait de la rapidité de la livraison et aussi de la qualité de l'encre. C'est la première fois que j'utilise de l'encre "autre que l'originale" et pour le moment je suis très satisfait. Soyez certain que je vais vous référez à mes amis et collègues de travail et c'est certain que je vais commander à nouveau de chez vous. Merci beaucoup.
    Stéphane

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    Je veux seulement vous dire un gros merci pour la rapidité avec lequel vous avez traité ma demande et aussi pour le petit extra en papier photos,c'est très apprécié.

    Céline

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    I received my order, thank you for your great customer service..
    Judy

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    Hello:

    It is not often people write emails or letters of praise but consider this one of the rare ones!
    I must say, ordering your product was about the easiest imaginable. Coupled with the fact that it arrived here basically “next day” I am thoroughly happy. To tell you the truth, I was expecting to have to go pay full retail for one black cartridge thinking that your’s would take at least a week to arrive but I was wrong, the order arrived before I could even go out to get one!
    Congrats people, I WILL tell all my friends and neighbours about you!

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Don’t printer with Empty Cartridges

Printing With an Empty Color Cartridge Can Damage Your Printer

If you think your color inkjet printer should print in black when a color cartridge is empty, you’re not alone. It’s reasonable to think your color printer can act like a monochrome printer when a color cartridge is empty, but you still have plenty of black ink. After all, your car still runs when you’re out of windshield fluid.

When your printer stops printing and cries for a color cartridge, open the printer properties page and look for the black-ink-only option. You will find that there is no such option. You can choose the next best thing, grayscale printing, but the printer still cries for a color cartridge and does not allow you to print. What gives?

Inks Play Multiple Roles

Printers use some color ink when you print black text and black ink is used when you print color images. Also ink cools and lubricates print heads. If you could print with an empty cartridge, you might destroy a print head from the friction of printing without ink to cool and lubricate the head. Also, if your printer indicates a color is empty, there is still residual ink left at the bottom of the cartridge. The residual ink can easily clog the print head and blot ink onto pages and even permanently block the print head.

You may be able to trick a printer into thinking a cartridge has ink when it does not. This trick may enable you to print in the short term, but it may also reduce the useful life of your printer in the long term.

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Roland Launches Canadian Cartridge Recycling Program

Roland DGA Corp. has introduced a cartridge recycling program for the company’s inkjet customers located in Canada.

The new program joins Roland’s US cartridge recycling program and a host of other environmental initiatives across the Americas and worldwide. Recycling of cartridges is now available in the U.S. and Canada for all Roland wide-format inkjet printers and printer/cutters including eco-solvent, solvent, sublimation, UV, and aqueous models.

"Having a dedicated Canadian recycling program further reduces our carbon footprint by allowing customers to recycle regionally instead of shipping cartridges to the US," said Rick Scrimger, vice president and general manager for Roland DGA Corp. "Having three collection points in Canada makes it even more convenient and cost effective to participate. We encourage all our customers to help protect the environment by recycling their cartridges."

To take part in the program, Roland inkjet customers across Canada can ship cartridges to state-of-the-art facilities located in Burnaby, BC, Barrie, ON and Ville St-Laurent, QC. In addition, many Roland Canadian dealers are offering a drop off point for their customers. Complete instructions including packaging guidelines and shipping labels can be downloaded from the Roland website.

US regulator guns for HP printer cartridge clones

THE US International Trade Commission (ITC) is investigating a complaint from the maker of very expensive printer ink, HP, that some of its rivals are making the stuff a lot cheaper.

The investigation is based on a complaint filed by HP claiming that some dodgy foreign rivals are flogging knock-offs of its cartidges at lower prices.

It claims that certain inkjet printer ink cartridges are being sold containing printheads and components thereof that infringe patents asserted by HP.

Named in the investigation are MicroJet Technology, Asia Pacific Microsystems, Mipo Technology, Mipo Science & Technology, Mextec America, SinoTime Technologies, All Colors of Miami, and PTC.

The ITC said that it has not yet made any decision on the merits of the case. Its Chief Administrative Law Judge will assign the case to one of the ITC’s six administrative law judges, who will look into HP’s allegations

Get a Samsung laser printer for $49.99

Inkjet printers are all well and good for printing photos and other items that require color, but for everything else, the faster, cheaper, smarter bet is a laser.

Samsung's ultra-compact ML-1665 laser printer is perfect for homes and small offices. (OK, very small offices.)

Newegg has the Samsung ML-1665 laser printer for $49.99 shipped. That’s after applying coupon code EMCYVYN35 at checkout. (You also need to be a Newegg newsletter subscriber.)

As you might expect, this is a bare-bones, entry-level laser–not that there’s anything wrong with that. It can crank out 17 pages per minute (according to Samsung), and it delivers an output resolution of 1,200 by 600 dpi–not at all shabby.

The ML-1665 has a 150-sheet input tray, 100-sheet output capacity, and USB interface. It’s compatible with both Windows and Macintosh systems. Like most low-priced lasers, this one ships with a "starter" toner cartridge that’s good for around 700 pages.

Unfortunately, standard-yield cartridges (good for about 1,500 pages) are kind of hard to come by, and not exactly cheap. Plan on spending around $70, unless you go the toner-refill route (which I’ve never done, but it looks simple enough).

It might be worth the effort, as the ML-1665 does have a couple slick features. Its PrintScreen button prints the entire contents of your screen, just like that. Hold it for 2 seconds and you get a printout of just the active window.

The ML-1665 is also one of the world’s smallest laser printers, measuring just 13.4 inches wide by 8.8 inches tall by 7.2 inches deep. If there’s a desk that won’t accommodate this little guy, I haven’t seen it.

Newegg’s coupon code is good until Monday (and I’m outta here till Tuesday, FYI), but there’s always the chance the printer will sell out before then. I’m not wild about the toner situation, but a laser printer for 50 bucks is just plain hard to pass up.

US regulator guns for HP printer cartridge clones

THE US International Trade Commission (ITC) is investigating a complaint from the maker of very expensive printer ink, HP, that some of its rivals are making the stuff a lot cheaper.

The investigation is based on a complaint filed by HP claiming that some dodgy foreign rivals are flogging knock-offs of its cartidges at lower prices.

It claims that certain inkjet printer ink cartridges are being sold containing printheads and components thereof that infringe patents asserted by HP.

Named in the investigation are MicroJet Technology, Asia Pacific Microsystems, Mipo Technology, Mipo Science & Technology, Mextec America, SinoTime Technologies, All Colors of Miami, and PTC.

The ITC said that it has not yet made any decision on the merits of the case. Its Chief Administrative Law Judge will assign the case to one of the ITC’s six administrative law judges, who will look into HP’s allegations.

Printer Problem or User Problem ?

If it works ,don’t change it..

Fussy and prone to paper jams, the printer has been trying tempers in offices and homes since the dot-matrix days when paper came in perforated accordion stacks. As other gadgets, from flat-screen monitors to wireless mice, have sprinted ahead toward gasp-inducing irresistibility, one electronic has failed to thrill.

PRINTER2

In ‘Office Space,’ Peter (Ron Livingston), Michael (David Herman), and Samir (Ajay Naidu) take out their anger on the printer. The scene is widely imitated online in YouTube videos.

 

 

The problem, sometimes, isn’t the printer. It’s the people printing, printer manufacturers say.

Rough handling and mistreatment often upset sensitive machinery. "With computers, people don’t want to mess with it. But with a printer, everyone thinks he’s a mechanic,"

Hewlett-Packard Co., the leading maker of printers, said this month that its new printers would come with email addresses, so users can print from smartphones or any other Web-enabled device. It also has laser printers that automatically detect the location of a paper jam and show users where to find it on the screen. H-P says its inkjets failed 25% less often in 2009 compared to 2006, and laser printers improved 20%. The company declined to say how often the machines still misbehave.

For decades, the printer has tried the tempers of many in workspaces and home offices. Topping the list of common customer complaints are paper jams and problems connecting to a printer. In inkjet printers, the ink often dries out or gets clogged. In laser printers, the culprit is often the fuser, the part that presses the toner to the page and can cause some elements, such as stickers or labels, to melt.

Xerox Corp. makes what it calls "self-healing" machines that monitor their components to anticipate problems and adjust automatically. For example, the printers, starting at $399, can sense internal temperature and humidity and recalibrate their performance accordingly to maintain a consistent print quality. Xerox printers can also automatically notify Xerox when they need new parts or service.

 

 

Although I doubt this printer is going to be notifying anyone that it needs repair….

One recent afternoon a printer repair company, received an "emergency" call .

They found found a HP LaserJet 3390 churning out pages marked with eight circular “bruises”.

Donald Barthelemy, 26, has been a Paramus, N.J.-based technician with Best Buy Co.’s Geek Squad for six years. He makes four to five daily service calls to homes and businesses, and three to four of them involve printer-related problems. (Geek Squad declined to say how much of its business company-wide comes from printers.) Often, Mr. Barthelemy says, the machines show signs of neglect (dried-up ink cartridges) or abuse (broken parts).

Man-on-printer violence is a burgeoning YouTube subgenre. Many videos pay homage to the 1999 cult classic film "Office Space," in which the heroes abscond with their employer’s printer, take it to an empty field and beat it with a baseball bat.

 

Fed up with the cost of ink cartridges, he says, "the printer didn’t make the cut."

Preventing Breakdowns

Print periodically. Disuse can cause ink to dry up and clog the cartridge head.

Store paper flat. Extra paper left standing vertically is more likely to bend and jam.

Clear jams gently. Yanking out the paper can damage rollers.

Update software. Driver updates address user-reported issues and can fix bugs.

Source: WSJ reporting

Printer manufacturers compete fiercely on price. Many home models cost less than $100. In general, the profit margin is higher on ink refills than on printers themselves. HP now sells cartridges for as little as $10, and Lexmark for as low as $5.

More companies are urging people to cut down on printing not just to save paper but also to save money.

Printer supplies and maintenance are typically the largest cost for IT departments, accounting for up to 40% of their budgets, which can be up to 5% of a company’s revenue,

Those small desktop printers, "they’re pieces of junk," says Larry Frydman, owner of Computer Professionals USA, a New York network and printer maintenance company. "They work as long as they work, and when they don’t work, they’re meant to be throwaways."

Canon Sues Chinese Companies to Block Copycat Cartridge Refills

June 29 (Bloomberg) — Canon Inc., the world’s largest maker of cameras and office equipment, filed patent-infringement claims against China’s Ninestar Image International Ltd. and retailers over technology in printer toner cartridges.

The claims target cartridges made by Ninestar and nine affiliated businesses in China and Hong Kong, as well as 10 U.S. companies that sell the products. Canon lodged a complaint yesterday with the U.S. International Trade Commission in Washington to block imports of the cartridges and filed a companion civil lawsuit in federal court in New York.

Canon, a Tokyo-based company that gets about 28 percent of its revenue from the Americas, contends the Ninestar cartridges infringe two U.S. patents.

The cartridges can be used in Canon and Hewlett-Packard Co. printers, according to the ITC complaint and the lawsuit.

The patents relate to the rotating drums inside the cartridges and how they connect to the printer. Laser beams scan across the drum in a pattern matching the image to be printed and powdery toner sticks to the device before being deposited on the paper, according to the complaint.

Canon said it opened a manufacturing plant last year near Newport News, Virginia, where it plans to produce “millions” of cartridges. The ITC is a quasi-independent agency set up to protect U.S. markets from unfair trade practices, including patent infringement.

Cannon in December settled complaints against companies in Japan, including Ninestar’s Japanese unit, over unauthorized inkjet cartridges. Officials with Ninestar didn’t immediately return an e-mail sent to their U.S. distribution center in City of Industry, California, seeking comment.

The ITC case is In the Matter of Toner Cartridges and Components Thereof, Complaint No. 2743, U.S. International Trade Commission (Washington). The civil suit is Canon Inc. v. Ninestar Image International Ltd., 10cv4999, U.S. District Court for the Southern District of New York (Manhattan).