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    I must say that your service is absolutely exceptional and I have recommended your company and products to several friends today; all are serious "printer" people.I retired last year and my friends are all into, or are still working in the photo industry. Sincerely,Gerhard

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    Dear, just to let you know than i realy appreciate your costumer service.
    Thank you
    Denis

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    Just a Thank you and all the best
    Grigore

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    Ce message est simplement pour vous dire que j'ai bien reçu la commande XXXXXX et que je suis très satisfait de la rapidité de la livraison et aussi de la qualité de l'encre. C'est la première fois que j'utilise de l'encre "autre que l'originale" et pour le moment je suis très satisfait. Soyez certain que je vais vous référez à mes amis et collègues de travail et c'est certain que je vais commander à nouveau de chez vous. Merci beaucoup.
    Stéphane

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    Je veux seulement vous dire un gros merci pour la rapidité avec lequel vous avez traité ma demande et aussi pour le petit extra en papier photos,c'est très apprécié.

    Céline

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    I received my order, thank you for your great customer service..
    Judy

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    Hello:

    It is not often people write emails or letters of praise but consider this one of the rare ones!
    I must say, ordering your product was about the easiest imaginable. Coupled with the fact that it arrived here basically “next day” I am thoroughly happy. To tell you the truth, I was expecting to have to go pay full retail for one black cartridge thinking that your’s would take at least a week to arrive but I was wrong, the order arrived before I could even go out to get one!
    Congrats people, I WILL tell all my friends and neighbours about you!

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Canon Sues Chinese Companies to Block Copycat Cartridge Refills

June 29 (Bloomberg) — Canon Inc., the world’s largest maker of cameras and office equipment, filed patent-infringement claims against China’s Ninestar Image International Ltd. and retailers over technology in printer toner cartridges.

The claims target cartridges made by Ninestar and nine affiliated businesses in China and Hong Kong, as well as 10 U.S. companies that sell the products. Canon lodged a complaint yesterday with the U.S. International Trade Commission in Washington to block imports of the cartridges and filed a companion civil lawsuit in federal court in New York.

Canon, a Tokyo-based company that gets about 28 percent of its revenue from the Americas, contends the Ninestar cartridges infringe two U.S. patents.

The cartridges can be used in Canon and Hewlett-Packard Co. printers, according to the ITC complaint and the lawsuit.

The patents relate to the rotating drums inside the cartridges and how they connect to the printer. Laser beams scan across the drum in a pattern matching the image to be printed and powdery toner sticks to the device before being deposited on the paper, according to the complaint.

Canon said it opened a manufacturing plant last year near Newport News, Virginia, where it plans to produce “millions” of cartridges. The ITC is a quasi-independent agency set up to protect U.S. markets from unfair trade practices, including patent infringement.

Cannon in December settled complaints against companies in Japan, including Ninestar’s Japanese unit, over unauthorized inkjet cartridges. Officials with Ninestar didn’t immediately return an e-mail sent to their U.S. distribution center in City of Industry, California, seeking comment.

The ITC case is In the Matter of Toner Cartridges and Components Thereof, Complaint No. 2743, U.S. International Trade Commission (Washington). The civil suit is Canon Inc. v. Ninestar Image International Ltd., 10cv4999, U.S. District Court for the Southern District of New York (Manhattan).

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