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    I must say that your service is absolutely exceptional and I have recommended your company and products to several friends today; all are serious "printer" people.I retired last year and my friends are all into, or are still working in the photo industry. Sincerely,Gerhard

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    Dear, just to let you know than i realy appreciate your costumer service.
    Thank you
    Denis

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    Just a Thank you and all the best
    Grigore

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    Ce message est simplement pour vous dire que j'ai bien reçu la commande XXXXXX et que je suis très satisfait de la rapidité de la livraison et aussi de la qualité de l'encre. C'est la première fois que j'utilise de l'encre "autre que l'originale" et pour le moment je suis très satisfait. Soyez certain que je vais vous référez à mes amis et collègues de travail et c'est certain que je vais commander à nouveau de chez vous. Merci beaucoup.
    Stéphane

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    Je veux seulement vous dire un gros merci pour la rapidité avec lequel vous avez traité ma demande et aussi pour le petit extra en papier photos,c'est très apprécié.

    Céline

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    I received my order, thank you for your great customer service..
    Judy

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    Hello:

    It is not often people write emails or letters of praise but consider this one of the rare ones!
    I must say, ordering your product was about the easiest imaginable. Coupled with the fact that it arrived here basically “next day” I am thoroughly happy. To tell you the truth, I was expecting to have to go pay full retail for one black cartridge thinking that your’s would take at least a week to arrive but I was wrong, the order arrived before I could even go out to get one!
    Congrats people, I WILL tell all my friends and neighbours about you!

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Memjet

Memjet, Breakthrough Printer Technology

 

See the Future of Printing at CES 2011

You’re invited to join us at the exclusive Memjet CES Sky Suite at Aria Resort in beautiful City Center on the Las Vegas Strip. Witness remarkable color printing technologies at work with blazing speeds (60 pages per minute) to produce true 1600 dpi color. This is the first time anywhere you can see Memjet technologies for Home & Office, Labels, Wide Format and Photo Retail in one place.
THE REVOLUTION STARTS HERE.
Escape from the noise, crowds, and long lines. Book your time today. Limited slots are available through this special invitation. We’re providing demos January 6 through January 8. Door-to-door Memjet courtesy ground transportation is available from the Las Vegas Convention Center and Venetian.
If you’re not attending CES, but are interested in becoming a Memjet partner, we invite you to apply online. If you’re interested in press or industry analyst opportunities with Memjet at CES, please let us know.
Short of seeing the real thing, you can catch real-time videos of Memjet color printing technology on our website. We’ve been busy in 2010 as we commercialize these breakthrough technologies. Memjet is on pace to be awarded more printing technology patents this year than any other printer manufacturer. It takes a lot to change status quo and revolutionize an industry.
SEEING IS BELIEVING. YOU’LL BE AMAZED AT WHAT WE HAVE WAITING FOR YOU.

Visit our site

 
 

 
 

To RSVP: Please send an email to us at info@memjet.com
We’ll be following up with Suite demo requests the final week of December.
On behalf of the Memjet team, thanks in advance for your interest. We hope to meet you in Las Vegas!

Cordially,

Jeff Bean
Director, Branding & Communications
Memjet
10920 Via Frontera
Suite 120
San Diego, CA 92127

 
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HP uses ‘e-credits’ to settle suit over premature ink depletion

HP uses ‘e-credits’ to settle suit over premature ink depletion

12/10/2010

A California federal court has preliminarily approved Hewlett-Packard Co.’s proposal to give consumers $5 million in coupons redeemable at its online store to settle several class-action lawsuits alleging that its inkjet printers prematurely depleted or disabled their ink cartridges.

The lawsuits, filed in the U.S. District Court for the Northern District of California, allege violations of state consumer protection statutes, breach of warranty and unjust enrichment. Each of the plaintiffs sought to lead a nationwide class of HP printer users going as far back as 2001.

The suits claim that HP’s inkjet printers, faxes and copiers are programmed to force customers to prematurely buy new ink cartridges. The machines either forcibly deplete the cartridges’ ink supply or deactivate the cartridges before their ink has run out, the plaintiffs say.

Further, the suits say, the devices would often refuse to function at all, even when attempting to perform actions like faxing or scanning that do not require ink, until the cartridge was replaced.

As part of the settlement, HP has agreed to change the “low on ink” message to say that ink level messages are estimates only. The messages will also say the cartridge may be used until the print quality becomes unacceptable.

HP will also clearly disclose how to disable “underprinting,” or printing black text with color ink or a combination of black and color ink. Users will be able to, for example, select a “black print cartridge only” mode.

The company will also clearly disclose the expiration date for ink cartridges and will state why expiration dates are used.

Further, HP will set aside $5 million to provide credits worth $2 to $6 redeemable at its website. The credits will be redeemable for the purchase of printers and printer supplies. Class counsel will receive $2.9 million in attorney fees.

The settlement is subject to final court approval. A hearing is scheduled for Jan. 28.

The plaintiffs were represented by Justin T. Berger of Cotchett, Pitre & McCarthy in Burlingame, Calif.

Defense counsel was Peter Sullivan of Gibson, Dunn & Crutcher in Los Angeles.

In re HP InkJet Printer Litigation, No. 05-CV-03580-JF, order preliminarily approving settlement entered (N.D. Cal., San Jose Div. Oct. 1, 2010).