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    I must say that your service is absolutely exceptional and I have recommended your company and products to several friends today; all are serious "printer" people.I retired last year and my friends are all into, or are still working in the photo industry. Sincerely,Gerhard

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    Dear, just to let you know than i realy appreciate your costumer service.
    Thank you
    Denis

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    Just a Thank you and all the best
    Grigore

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    Ce message est simplement pour vous dire que j'ai bien reçu la commande XXXXXX et que je suis très satisfait de la rapidité de la livraison et aussi de la qualité de l'encre. C'est la première fois que j'utilise de l'encre "autre que l'originale" et pour le moment je suis très satisfait. Soyez certain que je vais vous référez à mes amis et collègues de travail et c'est certain que je vais commander à nouveau de chez vous. Merci beaucoup.
    Stéphane

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    Je veux seulement vous dire un gros merci pour la rapidité avec lequel vous avez traité ma demande et aussi pour le petit extra en papier photos,c'est très apprécié.

    Céline

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    I received my order, thank you for your great customer service..
    Judy

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    Hello:

    It is not often people write emails or letters of praise but consider this one of the rare ones!
    I must say, ordering your product was about the easiest imaginable. Coupled with the fact that it arrived here basically “next day” I am thoroughly happy. To tell you the truth, I was expecting to have to go pay full retail for one black cartridge thinking that your’s would take at least a week to arrive but I was wrong, the order arrived before I could even go out to get one!
    Congrats people, I WILL tell all my friends and neighbours about you!

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ITC supports HP inkjet patent complaint

 

SAN FRANCISCO — A US federal agency has backed its claim that rival MicroJet Technology Co. was infringing on patents for lucrative inkjet printer cartridges.

The (ITC) International Trade Commission issued a favourable "initial determination" regarding the validity of HP’s patents in the case, according to the California-based computer and printer maker.

HP on Friday said the ITC ruled that MicroJet infringed on HP patents while Asia Pacific Microsystems was a "contributory infringer."

HP uses ‘e-credits’ to settle suit over premature ink depletion

A California federal court has preliminarily approved Hewlett-Packard Co.’s proposal to give consumers $5 million in coupons redeemable at its online store to settle several class-action lawsuits alleging that its inkjet printers prematurely depleted or disabled their ink cartridges.

The lawsuits, filed in the U.S. District Court for the Northern District of California, allege violations of state consumer protection statutes, breach of warranty and unjust enrichment. Each of the plaintiffs sought to lead a nationwide class of HP printer users going as far back as 2001.

The suits claim that HP’s inkjet printers, faxes and copiers are programmed to force customers to prematurely buy new ink cartridges. The machines either forcibly deplete the cartridges’ ink supply or deactivate the cartridges before their ink has run out, the plaintiffs say.

Further, the suits say, the devices would often refuse to function at all, even when attempting to perform actions like faxing or scanning that do not require ink, until the cartridge was replaced.

As part of the settlement, HP has agreed to change the “low on ink” message to say that ink level messages are estimates only. The messages will also say the cartridge may be used until the print quality becomes unacceptable.

HP will also clearly disclose how to disable “under printing,” or printing black text with color ink or a combination of black and color ink. Users will be able to, for example, select a “black print cartridge only” mode.

The company will also clearly disclose the expiration date for ink cartridges and will state why expiration dates are used.

Further, HP will set aside $5 million to provide credits worth $2 to $6 redeemable at its website. The credits will be redeemable for the purchase of printers and printer supplies. Class counsel will receive $2.9 million in attorney fees.

The settlement is subject to final court approval. A hearing is scheduled for Jan. 28.

The plaintiffs were represented by Justin T. Berger of Cotchett, Pitre & McCarthy in Burlingame, Calif.

Defense counsel was Peter Sullivan of Gibson, Dunn & Crutcher in Los Angeles.

In re HP InkJet Printer Litigation, No. 05-CV-03580-JF, order preliminarily approving settlement entered (N.D. Cal., San Jose Div. Oct. 1, 2010).

HP uses ‘e-credits’ to settle suit over premature ink depletion

HP uses ‘e-credits’ to settle suit over premature ink depletion

12/10/2010

A California federal court has preliminarily approved Hewlett-Packard Co.’s proposal to give consumers $5 million in coupons redeemable at its online store to settle several class-action lawsuits alleging that its inkjet printers prematurely depleted or disabled their ink cartridges.

The lawsuits, filed in the U.S. District Court for the Northern District of California, allege violations of state consumer protection statutes, breach of warranty and unjust enrichment. Each of the plaintiffs sought to lead a nationwide class of HP printer users going as far back as 2001.

The suits claim that HP’s inkjet printers, faxes and copiers are programmed to force customers to prematurely buy new ink cartridges. The machines either forcibly deplete the cartridges’ ink supply or deactivate the cartridges before their ink has run out, the plaintiffs say.

Further, the suits say, the devices would often refuse to function at all, even when attempting to perform actions like faxing or scanning that do not require ink, until the cartridge was replaced.

As part of the settlement, HP has agreed to change the “low on ink” message to say that ink level messages are estimates only. The messages will also say the cartridge may be used until the print quality becomes unacceptable.

HP will also clearly disclose how to disable “underprinting,” or printing black text with color ink or a combination of black and color ink. Users will be able to, for example, select a “black print cartridge only” mode.

The company will also clearly disclose the expiration date for ink cartridges and will state why expiration dates are used.

Further, HP will set aside $5 million to provide credits worth $2 to $6 redeemable at its website. The credits will be redeemable for the purchase of printers and printer supplies. Class counsel will receive $2.9 million in attorney fees.

The settlement is subject to final court approval. A hearing is scheduled for Jan. 28.

The plaintiffs were represented by Justin T. Berger of Cotchett, Pitre & McCarthy in Burlingame, Calif.

Defense counsel was Peter Sullivan of Gibson, Dunn & Crutcher in Los Angeles.

In re HP InkJet Printer Litigation, No. 05-CV-03580-JF, order preliminarily approving settlement entered (N.D. Cal., San Jose Div. Oct. 1, 2010).

HP grabs printer market share

The overall printer market saw revenue surge 14 percent in the second quarter to $13.3 billion, according to IDC. Hewlett-Packard continued to gain share.

Among the notable points from IDC:

  • IDC expects that the printer market will bounce back through 2010, but competition will heat up.
  • Inkjet printers have 66 percent share of the printer market. Meanwhile, inkjet printers posted 14 percent unit growth in the second quarter with 19 million units. That’s the most growth since 2003.
  • Laser printers posted the strongest growth with units up 25 percent to 9 million in the second quarter. Monochrome laser printers accounted for 83 percent of the market.

Here’s a look at the standings:

Metawatch, has and continues to recommend only Canon and Epson series of printers as they offer headless inkjet cartridges thereby enabling you to purchase lower cost inkjet supplies.

Their increased robustness of the imbedded heads in their printers also ensure a longer lasting reliability.

US regulator guns for HP printer cartridge clones

THE US International Trade Commission (ITC) is investigating a complaint from the maker of very expensive printer ink, HP, that some of its rivals are making the stuff a lot cheaper.

The investigation is based on a complaint filed by HP claiming that some dodgy foreign rivals are flogging knock-offs of its cartidges at lower prices.

It claims that certain inkjet printer ink cartridges are being sold containing printheads and components thereof that infringe patents asserted by HP.

Named in the investigation are MicroJet Technology, Asia Pacific Microsystems, Mipo Technology, Mipo Science & Technology, Mextec America, SinoTime Technologies, All Colors of Miami, and PTC.

The ITC said that it has not yet made any decision on the merits of the case. Its Chief Administrative Law Judge will assign the case to one of the ITC’s six administrative law judges, who will look into HP’s allegations

US regulator guns for HP printer cartridge clones

THE US International Trade Commission (ITC) is investigating a complaint from the maker of very expensive printer ink, HP, that some of its rivals are making the stuff a lot cheaper.

The investigation is based on a complaint filed by HP claiming that some dodgy foreign rivals are flogging knock-offs of its cartidges at lower prices.

It claims that certain inkjet printer ink cartridges are being sold containing printheads and components thereof that infringe patents asserted by HP.

Named in the investigation are MicroJet Technology, Asia Pacific Microsystems, Mipo Technology, Mipo Science & Technology, Mextec America, SinoTime Technologies, All Colors of Miami, and PTC.

The ITC said that it has not yet made any decision on the merits of the case. Its Chief Administrative Law Judge will assign the case to one of the ITC’s six administrative law judges, who will look into HP’s allegations.

Printer Problem or User Problem ?

If it works ,don’t change it..

Fussy and prone to paper jams, the printer has been trying tempers in offices and homes since the dot-matrix days when paper came in perforated accordion stacks. As other gadgets, from flat-screen monitors to wireless mice, have sprinted ahead toward gasp-inducing irresistibility, one electronic has failed to thrill.

PRINTER2

In ‘Office Space,’ Peter (Ron Livingston), Michael (David Herman), and Samir (Ajay Naidu) take out their anger on the printer. The scene is widely imitated online in YouTube videos.

 

 

The problem, sometimes, isn’t the printer. It’s the people printing, printer manufacturers say.

Rough handling and mistreatment often upset sensitive machinery. "With computers, people don’t want to mess with it. But with a printer, everyone thinks he’s a mechanic,"

Hewlett-Packard Co., the leading maker of printers, said this month that its new printers would come with email addresses, so users can print from smartphones or any other Web-enabled device. It also has laser printers that automatically detect the location of a paper jam and show users where to find it on the screen. H-P says its inkjets failed 25% less often in 2009 compared to 2006, and laser printers improved 20%. The company declined to say how often the machines still misbehave.

For decades, the printer has tried the tempers of many in workspaces and home offices. Topping the list of common customer complaints are paper jams and problems connecting to a printer. In inkjet printers, the ink often dries out or gets clogged. In laser printers, the culprit is often the fuser, the part that presses the toner to the page and can cause some elements, such as stickers or labels, to melt.

Xerox Corp. makes what it calls "self-healing" machines that monitor their components to anticipate problems and adjust automatically. For example, the printers, starting at $399, can sense internal temperature and humidity and recalibrate their performance accordingly to maintain a consistent print quality. Xerox printers can also automatically notify Xerox when they need new parts or service.

 

 

Although I doubt this printer is going to be notifying anyone that it needs repair….

One recent afternoon a printer repair company, received an "emergency" call .

They found found a HP LaserJet 3390 churning out pages marked with eight circular “bruises”.

Donald Barthelemy, 26, has been a Paramus, N.J.-based technician with Best Buy Co.’s Geek Squad for six years. He makes four to five daily service calls to homes and businesses, and three to four of them involve printer-related problems. (Geek Squad declined to say how much of its business company-wide comes from printers.) Often, Mr. Barthelemy says, the machines show signs of neglect (dried-up ink cartridges) or abuse (broken parts).

Man-on-printer violence is a burgeoning YouTube subgenre. Many videos pay homage to the 1999 cult classic film "Office Space," in which the heroes abscond with their employer’s printer, take it to an empty field and beat it with a baseball bat.

 

Fed up with the cost of ink cartridges, he says, "the printer didn’t make the cut."

Preventing Breakdowns

Print periodically. Disuse can cause ink to dry up and clog the cartridge head.

Store paper flat. Extra paper left standing vertically is more likely to bend and jam.

Clear jams gently. Yanking out the paper can damage rollers.

Update software. Driver updates address user-reported issues and can fix bugs.

Source: WSJ reporting

Printer manufacturers compete fiercely on price. Many home models cost less than $100. In general, the profit margin is higher on ink refills than on printers themselves. HP now sells cartridges for as little as $10, and Lexmark for as low as $5.

More companies are urging people to cut down on printing not just to save paper but also to save money.

Printer supplies and maintenance are typically the largest cost for IT departments, accounting for up to 40% of their budgets, which can be up to 5% of a company’s revenue,

Those small desktop printers, "they’re pieces of junk," says Larry Frydman, owner of Computer Professionals USA, a New York network and printer maintenance company. "They work as long as they work, and when they don’t work, they’re meant to be throwaways."

Canon Sues Chinese Companies to Block Copycat Cartridge Refills

June 29 (Bloomberg) — Canon Inc., the world’s largest maker of cameras and office equipment, filed patent-infringement claims against China’s Ninestar Image International Ltd. and retailers over technology in printer toner cartridges.

The claims target cartridges made by Ninestar and nine affiliated businesses in China and Hong Kong, as well as 10 U.S. companies that sell the products. Canon lodged a complaint yesterday with the U.S. International Trade Commission in Washington to block imports of the cartridges and filed a companion civil lawsuit in federal court in New York.

Canon, a Tokyo-based company that gets about 28 percent of its revenue from the Americas, contends the Ninestar cartridges infringe two U.S. patents.

The cartridges can be used in Canon and Hewlett-Packard Co. printers, according to the ITC complaint and the lawsuit.

The patents relate to the rotating drums inside the cartridges and how they connect to the printer. Laser beams scan across the drum in a pattern matching the image to be printed and powdery toner sticks to the device before being deposited on the paper, according to the complaint.

Canon said it opened a manufacturing plant last year near Newport News, Virginia, where it plans to produce “millions” of cartridges. The ITC is a quasi-independent agency set up to protect U.S. markets from unfair trade practices, including patent infringement.

Cannon in December settled complaints against companies in Japan, including Ninestar’s Japanese unit, over unauthorized inkjet cartridges. Officials with Ninestar didn’t immediately return an e-mail sent to their U.S. distribution center in City of Industry, California, seeking comment.

The ITC case is In the Matter of Toner Cartridges and Components Thereof, Complaint No. 2743, U.S. International Trade Commission (Washington). The civil suit is Canon Inc. v. Ninestar Image International Ltd., 10cv4999, U.S. District Court for the Southern District of New York (Manhattan).

14 Hewlett-Packard Company Secrets From A Former Employee

Excerpts from ‘” The Consumerist” Ben Popken

A former Hewlett-Packard worker could barely wait for their non-disclosure-agreement to end so they could spill 14 company secrets to The Consumerist.

1: Many HP Printers, like their laser printers, have a built-in page-count after which they won’t work. This resides in the a transpart sometimes called image or drum kit. Rather than get the printer fixed, it’s often cheaper to buy a new printer, OR you can do a NV ram reset. It resets everything in the printer, including all the page counts, but it’s not without risks.

2: To get past the voice prompt system, repeatedly say "Agent." It will take two or three repetitions, but it will get you to a human.

3: If a set of cartridges cost more than the printer, don’t buy the printer. It’s considered a "throwaway" printer. HP service techs are told to spend no more than 30 minutes working on these because at that point, you are costing HP money.


4: HP cartridges have a warranty separate from their printer. The printer might be out of warranty, but the cartridges might not be. Cartridge goes plooey, call in.

5: Any HP printer that has been on the market for 6 months has its tech support outsourced. This means you might wind up talking to India, Canada or Costa Rica. Of the three, Canada at least speaks a variant of American.

6: If you have been told that you will receive a part by a certain date, follow up immediately. HP Parts Store was recently moved to Central America. HP Parts Store isn’t talking to HP Tech Support because the Tech Support CSR can see what is in the HP PS inventory and knows when they’re bullshitting. Every other part of HP hates HP Parts Store because of lost inventory, improper procedures, missed shipments, etc.

7: Using non-HP cartridges in your printer will void your warranty, and sometimes makes stuff blow up real good. The tech support will hang up on you if it is proven that the damage was caused by non-HP cartridges.

8: Just because the sales people say that your HP printer can use 120lbs paper doesn’t mean it actually can. You want the straight dope on a printer? Call up HP tech support or check the website.

9: If your printer is just out of warranty and you have a problem with it, call tech support anyway. You will first likely be directed to a "warranty agent." Tell them firmly that you have an "extended warranty" and they will forward you on to tech support under "customer claims warranty." The Tech Agent MUST give you support as per HP policy.

10: Don’t yell at the Tech Support CSRs. Most of them make just over minimum wage and just want to get the call over. If you have a problem, firmly request a supervisor.

11: If you threaten a lawsuit, HP CSRs are told to stop the call immediately and hang up.

12: Many HP CSRs are cross-trained into other departments. It doesn’t hurt to ask if they know about the product or problem if you get misrouted.

13. HP’s Beta Software website is at: http://www.hp.com/pond/ljbeta/. Only beta because it hasn’t been put on the distribution cds yet. A lot of drivers here will do stuff that the installation cds won’t. Also has fixes. HP maintains similar unadvertised websites throughout their system…

14. http://www.hp.com/pond/pnp Point and print = a new hp toy.

HP and Yahoo! team up to print ads in your home

By Rik Myslewski in San FranciscoGet more from this author

Posted in Music and Media, 17th June 2010 22:31 GMT

There’s been some knicker-twisting hubbub coursing the intertubes about ads being served up by HP’s email-enabled ePrint printers, announced last week at Internet World New York.

Each HP ePrint-enabled printer will have its own email address that will enable users to print by sending an email message to it. The idea is to enable users of mobile devices to email their print jobs to their printers at home, in the offices, or at public print services that could be set up in, for example, hotels and FedEx Office stores.

And, no, the intertubian brouhaha is not about the printers being spam targets — US law prohibits unsolicited ads being sent by fax, so presumably it would also ban spam from being sent to ePrint-enabled printers. The Reg would also suggest that HP should allow incoming email to be filtered by an opt-in whitelist address-management system, and not an opt-out blacklist.

At issue is instead HP’s Scheduled Delivery service, which will enable ePrint users to opt into such pre-scheduled deliveries as Yahoo! and MSNBC news feeds to which users can sign up through HP’s ePrint Center.

And these services will be able to add advertisements to their pages. In its announcement of the ePrint scheme, HP said:

The Scheduled Delivery service also opens up a new era of digital print advertising for HP and content partners. HP and Yahoo! plan to launch the service as a pilot program to help marketers consider ways to provide added value to their audiences by populating select print content from partners with customized messages, promotions and information like coupons or local services.

Due to the fact that each printer will have its own IP address, the content/ad delivery system will be able to sniff it out and target both content and promotional materials based upon the printer’s general location.

Computerworld quotes HP’s imaging and printing group headman Vyomesh Joshi as saying that the Scheduled Delivery service has to keep its eye on privacy: "That’s where we need to be very clear business rules in terms of privacy."

In HP’s limited pilot programs, said HP printing exec Stephen Nigro, "What we discovered is that people were not bothered by [an advertisement]. Part of it I think our belief is you’re used to it. You’re used to seeing things with ads."

And the opportunity here, according to HP, is huge. Speaking at the Conversational Marketing Summit in New York last week, HP inkjet-printing exec Tuan Tran that HP expects to sell "tens of millions of [ePrint-enabled printers] over the next three years." That number is not unreasonable, considering that HP will ePrintify all of its printers costing $99 or more. According to Tran, HP ships about 30 million printers per year, and about 50 per cent of the households in the US have an HP printer.

Tran described the HP-Yahoo! partnership in terms of ad-placement goals. "Yahoo! has a broad ad portfolio," Tran told the internet marketers at the CM Summit. When working with content providers such as PC Magazine and The New York Times, he said, "What we want to do there is actually get a subscription to those magazines delivered to your local printer, insert local Yahoo! ads and coupons, and build that out as an ecosystem."

And so if you subscribe to a Scheduled Delivery magazine or newspaper, it will come with ads — just like 99.9 per cent of all hard-copy magazines and newspapers. So what are people complaining about? Ink. "I won’t touch one of those things unless HP plans on sending me an ink allowance," wrote one commenter about the CW article.

A Bit-Tech writer asks: "Do you think that HP has a right to put advertising in the content it automatically generates for you, or is it wrong of it to cost you real money in ink used just to try and make a quick quid off your reading habits?" Commenters’ answers to that question included: "Are we getting the printer for free or something? What’s in for the customer in this deal?" and "If they give me free ink to print this **** out than I am all ears."

At TFTS, a columnist notes: "Some may balk at this, saying, why should I allow a company to use my printer ink to hawk products at me while I’m trying to get the paper? And they have a good point."

Over at Tech Whack, you’ll find the opinion: "User pays for the ink that is inside the printer. For every ad that is printed, some ink would be used. HP charges a bounty for their printer inks. This program might become useful in case HP is providing the cartridges for free."

You don’t even need to read the commentary from BitterWallet and DailyTech. Their commentaries’ titles are sufficient: "HP and Yahoo team up to make printing even more expensive" and "HP’s Web Connected Printers May Print Out Ads on the User’s Dime".

But at The Reg, you’ll find your humble reporter saying, instead: "People, people, people… Do you think that when you buy a newspaper or magazine you’re not paying for ink? It’s just that the publisher pays for it, and you pay the publisher."

Let’s wait until we see what the price differential might be between content delivered by the Scheduled Delivery service versus content delivered to your home by the postal service. Let’s not cavil until we see the terms of agreement.

At this point in time, this "to the barricades!" hue and cry is merely a tempest in an ink cartridge. ®

Bootnote

You’d think HP would have learned something from Apple’s repeated product-name transgressions. The name "ePrint" is already in use by a printing utility for the iPhone/Pod/Pad from Microtech, a suite of document-conversion utilities from LEAD Technologies, and a print shop in Portland, Oregon, among others.