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    I must say that your service is absolutely exceptional and I have recommended your company and products to several friends today; all are serious "printer" people.I retired last year and my friends are all into, or are still working in the photo industry. Sincerely,Gerhard

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    Dear, just to let you know than i realy appreciate your costumer service.
    Thank you
    Denis

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    Just a Thank you and all the best
    Grigore

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    Ce message est simplement pour vous dire que j'ai bien reçu la commande XXXXXX et que je suis très satisfait de la rapidité de la livraison et aussi de la qualité de l'encre. C'est la première fois que j'utilise de l'encre "autre que l'originale" et pour le moment je suis très satisfait. Soyez certain que je vais vous référez à mes amis et collègues de travail et c'est certain que je vais commander à nouveau de chez vous. Merci beaucoup.
    Stéphane

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    Je veux seulement vous dire un gros merci pour la rapidité avec lequel vous avez traité ma demande et aussi pour le petit extra en papier photos,c'est très apprécié.

    Céline

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    I received my order, thank you for your great customer service..
    Judy

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    Hello:

    It is not often people write emails or letters of praise but consider this one of the rare ones!
    I must say, ordering your product was about the easiest imaginable. Coupled with the fact that it arrived here basically “next day” I am thoroughly happy. To tell you the truth, I was expecting to have to go pay full retail for one black cartridge thinking that your’s would take at least a week to arrive but I was wrong, the order arrived before I could even go out to get one!
    Congrats people, I WILL tell all my friends and neighbours about you!

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Hewlett-Packard adds defendant to patent suit

Posted on May 25, 2010 by kflack

PALO ALTO, Calif. — Hewlett-Packard Co., the world’s largest PC maker, said it added a new defendant to an existing federal lawsuit over inkjet printer cartridge patent infringement and sale of products incorporating stolen components.

HP said late Thursday it is now also suing Asia Pacific Microsystems Inc., an affiliated company of UMC Group, both of which are based in Taiwan.

HP said it is adding one of its subsidiaries, Hewlett-Packard Development Co., as a plaintiff in the case. It is also making the same changes to the case before the U.S. International Trade Commission.

The PC maker filed the original lawsuit in March against MicroJet Technology Co., Mipo Technology Ltd., Mipo Science & Technology Co. and its America-based operations, SinoTime Technologies Inc. and PTC Holdings Ltd. saying the companies infringe on inkjet cartridge patents.

Shares of HP added 38 cents to $46.33 in afternoon trading.

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Rivals Hijacked Trucks to Steal Technology ?

Posted on March 10, 2010 by kflack

SAN FRANCISCO (CN) – Well the latest rumour is Hewlett Packard claims Chinese and Taiwanese competitors stole patented printer cartridge components from HP’s factory in Singapore and copied them to sell made-to-order counterfeit HP inkjet cartridges on Amazon.com. "Trucks carrying HP parts were apparently hijacked while en route from the manufacturing facility in Singapore to the assembly plant in Malaysia … in direct response to the heightened security measures that had been implemented in HP production facilities," HP says.
     After stealing the technology, Hewlett Packard claims, Microjet Technology (of Taiwan) Mipo Technology (of Hong Kong and mainland China), and their U.S. affiliates, including SinoTime Technologies (of Florida) sold more than 300,000 of the inkjet cartridges in the United States. The defendants have the capability to make nearly 10 million counterfeit cartridges a year in Asia, Hewlett Packard says.
     The federal filing is the latest in a long line of complaints that China is making up its technology gap with the United States through industrial espionage, theft, and wholesale patent infringement.
     MicroJet "sells generic and/or made-to-order infringing ink cartridges to other companies, including defendants Mipo and PTC [PTC Holdings Ltd., of Hong Kong]," and sells them itself as well, Hewlett Packard says. HP claims the defendants violated six patents after stealing the HP components.
     Hewlett Packard says it discovered the scheme after seeing color ink cartridges for sale on Amazon.com and Craigslist, advertised as "HP compatible."
     HP bought some of the cartridges from Amazon.com, then used HP’s internal tracking database to cross-reference ID numbers on components, and found that the cartridges had "a genuine HP printhead and a non-HP cartridge body that closely resembled a genuine HP cartridge body."
     And it found that the printheads came from HP lots from Malaysia that had never been assembled by HP – "i.e., were identified as production gaps." All of these stolen items "were packaged in a ‘Mipo’ labeled box and were individually wrapped in a clear plastic interior packaging that is clearly consistent with the standard packaging for products manufactured by defendant Microjet," according to the complaint.
HP demands an injunction and damages for patent infringement, unfair competition and conversion.

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Hewlett-Packard is suing German inkjet-cartridge maker Pelikan

Posted on February 24, 2010 by kflack

Patent Infringement
Palo Alto (CA) – Hewlett-Packard is suing German inkjet-cartridge maker Pelikan Hardcopy Deutschland. HP is alleging that the company is infringing on its patents and is seeking monetary damages as well as an injunction.

Replacement Cartridges
Pelikan makes new replacement cartridges for a variety of printers. The cartridges in question in this lawsuit are the Pelikan H06 and H08 color cartridges.

Not the First Lawsuit brought against Pelikan
This isn’t the first inkjet lawsuit Pelikan has fought and it was just two years ago that the company lost a similar lawsuit against Canon. Pelikan was ordered to stop selling Canon cartridges and also had to destroy most of its then current stock.

Other Lawsuits
It is no secret that printer companies make most of their money by selling replacement inkjet cartridges and HP has sued other companies in order to protect its market share. Last November, HP sued InkTec for patent infringement. In that case the company argued that InkTec infringed on the actual ink formula contained inside the cartridge.

Other Rulings
Back in 2002, HP won another lawsuit against Microjet, Cartridge Hut and other cartridge manufactures for selling refill kits and replacement cartridges

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