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    I must say that your service is absolutely exceptional and I have recommended your company and products to several friends today; all are serious "printer" people.I retired last year and my friends are all into, or are still working in the photo industry. Sincerely,Gerhard

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    Dear, just to let you know than i realy appreciate your costumer service.
    Thank you
    Denis

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    Just a Thank you and all the best
    Grigore

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    Ce message est simplement pour vous dire que j'ai bien reçu la commande XXXXXX et que je suis très satisfait de la rapidité de la livraison et aussi de la qualité de l'encre. C'est la première fois que j'utilise de l'encre "autre que l'originale" et pour le moment je suis très satisfait. Soyez certain que je vais vous référez à mes amis et collègues de travail et c'est certain que je vais commander à nouveau de chez vous. Merci beaucoup.
    Stéphane

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    Je veux seulement vous dire un gros merci pour la rapidité avec lequel vous avez traité ma demande et aussi pour le petit extra en papier photos,c'est très apprécié.

    Céline

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    I received my order, thank you for your great customer service..
    Judy

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    Hello:

    It is not often people write emails or letters of praise but consider this one of the rare ones!
    I must say, ordering your product was about the easiest imaginable. Coupled with the fact that it arrived here basically “next day” I am thoroughly happy. To tell you the truth, I was expecting to have to go pay full retail for one black cartridge thinking that your’s would take at least a week to arrive but I was wrong, the order arrived before I could even go out to get one!
    Congrats people, I WILL tell all my friends and neighbours about you!

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Epson WorkForce 520: Fast and Cheap, but Text Quality Is Disappointing

The Epson WorkForce 520 color inkjet multifunction printer (with print, scan, copy, and fax functions) deserves credit for breaking two inkjet stereotypes. It is not slow–in fact, it’s blazing fast. Its inks are not expensive, either–they’re impressively cheap, as is the machine’s purchase price ($130 as of July 30, 2010). Unfortunately, it was unable to kick one habit, producing mediocre text quality on plain paper. Compared with the similarly priced HP Officejet 4500 Wireless All-In-One (which costs about the same), however, the WorkForce 520 is the better deal.

We found the WorkForce 520 generally easy to set up and work with. Driver setup went quickly, and the unit’s standard Wi-Fi is convenient (USB and ethernet also come standard). The two-line monochrome LCD and its interface are straightforward but feel primitive. The other controls and buttons are nicely arranged.

The WorkForce 520’s features are geared to low-volume use. It offers merely a single, 100-sheet vertical rear feeder. It has no automatic duplexing (the function is manual on the PC and nonexistent on the Mac). For scanning, it provides a 30-sheet automatic document feeder and a letter-size flatbed scanner that telescopes for thicker objects.

On the PC, the WorkForce 520 broke records, printing plain-text pages at 12.6 pages per minute and copies at 7.3 ppm. On the Mac, its 10.3-ppm text speed outpaced recent competitors nearly twofold; scanning speeds were also impressive. On both platforms, photo and graphics print speeds were average.

Small businesses live on plain paper, however, and that’s where the WorkForce 520 falls short. On plain-paper tests at the default settings, text showed fuzzy or wavy edges and random droplet splatter–typical inkjet shortcomings. When we set the driver to ‘Fine’ quality (and slower speed), the text still exhibited artefacts, but you wouldn’t be embarrassed to show it to a client. Photos also suffered on plain paper, but on Epson’s own photo paper they smoothed out considerably and had a cheery palette. Color scanning was similarly hobbled, with the results coming out foggy and slightly faded.

Other than speed, the WorkForce 520’s best attribute is its cheap ink The standard-size black costs $15.19 and lasts 550 pages–a modest 2.8 cents per page. Each color costs $11.38 and lasts 335 pages, or 3.4 cents per color, per page. The high-yield cartridges drop costs minimally to 2.4 cents for black (the 740-page cartridge costs $18.04) and 3.2 cents per color, per page (each 480-page cartridge costs $15.19). Their primary advantage is postponing the day when you must change them.

Inkjet multifunction printers that cost as little as the Epson WorkForce 520 always have trade-offs. In this model’s case, you get fast output and cheap consumables–but you lose some print quality.

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US regulator guns for HP printer cartridge clones

THE US International Trade Commission (ITC) is investigating a complaint from the maker of very expensive printer ink, HP, that some of its rivals are making the stuff a lot cheaper.

The investigation is based on a complaint filed by HP claiming that some dodgy foreign rivals are flogging knock-offs of its cartidges at lower prices.

It claims that certain inkjet printer ink cartridges are being sold containing printheads and components thereof that infringe patents asserted by HP.

Named in the investigation are MicroJet Technology, Asia Pacific Microsystems, Mipo Technology, Mipo Science & Technology, Mextec America, SinoTime Technologies, All Colors of Miami, and PTC.

The ITC said that it has not yet made any decision on the merits of the case. Its Chief Administrative Law Judge will assign the case to one of the ITC’s six administrative law judges, who will look into HP’s allegations