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    I must say that your service is absolutely exceptional and I have recommended your company and products to several friends today; all are serious "printer" people.I retired last year and my friends are all into, or are still working in the photo industry. Sincerely,Gerhard

    _______________________________________________

    Dear, just to let you know than i realy appreciate your costumer service.
    Thank you
    Denis

    _______________________________________________

    Just a Thank you and all the best
    Grigore

    _______________________________________________

    Ce message est simplement pour vous dire que j'ai bien reçu la commande XXXXXX et que je suis très satisfait de la rapidité de la livraison et aussi de la qualité de l'encre. C'est la première fois que j'utilise de l'encre "autre que l'originale" et pour le moment je suis très satisfait. Soyez certain que je vais vous référez à mes amis et collègues de travail et c'est certain que je vais commander à nouveau de chez vous. Merci beaucoup.
    Stéphane

    _______________________________________________

    Je veux seulement vous dire un gros merci pour la rapidité avec lequel vous avez traité ma demande et aussi pour le petit extra en papier photos,c'est très apprécié.

    Céline

    _______________________________________________

    I received my order, thank you for your great customer service..
    Judy

    _______________________________________________

    Hello:

    It is not often people write emails or letters of praise but consider this one of the rare ones!
    I must say, ordering your product was about the easiest imaginable. Coupled with the fact that it arrived here basically “next day” I am thoroughly happy. To tell you the truth, I was expecting to have to go pay full retail for one black cartridge thinking that your’s would take at least a week to arrive but I was wrong, the order arrived before I could even go out to get one!
    Congrats people, I WILL tell all my friends and neighbours about you!

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Canon to Open Inkjet Factory in Thailand

TOKYO (Dow Jones)–Canon Inc. (7751.TO) said Tuesday it will spend Y14.6 billion to construct an inkjet printer plant in Thailand to meet growing printer demand worldwide.

The Tokyo-based maker of digital cameras and precision electronics said it will start building the factory–its second in Thailand–on a 257,280 square meter site in Nakhonratchasima, about 230 kilometers northeast of Bangkok. It is scheduled to begin producing low-priced inkjet printers from October 2011.

The plant will have around 5,000 employees and an annual capacity of 5.5 million units, helping to eventually boost Canon’s overall production capacity to 27 million units–an increase of 40% when compared with the current level.

Canon said it expects the new factory will offer benefits such as synergy with the existing Thai plant, through the use of its parts supplies and infrastructure.

Canon also makes inkjet printers in Vietnam.

-By Hiroyuki Kachi, Dow Jones Newswires; 813-6269-2789; Hiroyuki.Kachi@dowjones.com

Get a Samsung laser printer for $49.99

Inkjet printers are all well and good for printing photos and other items that require color, but for everything else, the faster, cheaper, smarter bet is a laser.

Samsung's ultra-compact ML-1665 laser printer is perfect for homes and small offices. (OK, very small offices.)

Newegg has the Samsung ML-1665 laser printer for $49.99 shipped. That’s after applying coupon code EMCYVYN35 at checkout. (You also need to be a Newegg newsletter subscriber.)

As you might expect, this is a bare-bones, entry-level laser–not that there’s anything wrong with that. It can crank out 17 pages per minute (according to Samsung), and it delivers an output resolution of 1,200 by 600 dpi–not at all shabby.

The ML-1665 has a 150-sheet input tray, 100-sheet output capacity, and USB interface. It’s compatible with both Windows and Macintosh systems. Like most low-priced lasers, this one ships with a "starter" toner cartridge that’s good for around 700 pages.

Unfortunately, standard-yield cartridges (good for about 1,500 pages) are kind of hard to come by, and not exactly cheap. Plan on spending around $70, unless you go the toner-refill route (which I’ve never done, but it looks simple enough).

It might be worth the effort, as the ML-1665 does have a couple slick features. Its PrintScreen button prints the entire contents of your screen, just like that. Hold it for 2 seconds and you get a printout of just the active window.

The ML-1665 is also one of the world’s smallest laser printers, measuring just 13.4 inches wide by 8.8 inches tall by 7.2 inches deep. If there’s a desk that won’t accommodate this little guy, I haven’t seen it.

Newegg’s coupon code is good until Monday (and I’m outta here till Tuesday, FYI), but there’s always the chance the printer will sell out before then. I’m not wild about the toner situation, but a laser printer for 50 bucks is just plain hard to pass up.

Printer Problem or User Problem ?

If it works ,don’t change it..

Fussy and prone to paper jams, the printer has been trying tempers in offices and homes since the dot-matrix days when paper came in perforated accordion stacks. As other gadgets, from flat-screen monitors to wireless mice, have sprinted ahead toward gasp-inducing irresistibility, one electronic has failed to thrill.

PRINTER2

In ‘Office Space,’ Peter (Ron Livingston), Michael (David Herman), and Samir (Ajay Naidu) take out their anger on the printer. The scene is widely imitated online in YouTube videos.

 

 

The problem, sometimes, isn’t the printer. It’s the people printing, printer manufacturers say.

Rough handling and mistreatment often upset sensitive machinery. "With computers, people don’t want to mess with it. But with a printer, everyone thinks he’s a mechanic,"

Hewlett-Packard Co., the leading maker of printers, said this month that its new printers would come with email addresses, so users can print from smartphones or any other Web-enabled device. It also has laser printers that automatically detect the location of a paper jam and show users where to find it on the screen. H-P says its inkjets failed 25% less often in 2009 compared to 2006, and laser printers improved 20%. The company declined to say how often the machines still misbehave.

For decades, the printer has tried the tempers of many in workspaces and home offices. Topping the list of common customer complaints are paper jams and problems connecting to a printer. In inkjet printers, the ink often dries out or gets clogged. In laser printers, the culprit is often the fuser, the part that presses the toner to the page and can cause some elements, such as stickers or labels, to melt.

Xerox Corp. makes what it calls "self-healing" machines that monitor their components to anticipate problems and adjust automatically. For example, the printers, starting at $399, can sense internal temperature and humidity and recalibrate their performance accordingly to maintain a consistent print quality. Xerox printers can also automatically notify Xerox when they need new parts or service.

 

 

Although I doubt this printer is going to be notifying anyone that it needs repair….

One recent afternoon a printer repair company, received an "emergency" call .

They found found a HP LaserJet 3390 churning out pages marked with eight circular “bruises”.

Donald Barthelemy, 26, has been a Paramus, N.J.-based technician with Best Buy Co.’s Geek Squad for six years. He makes four to five daily service calls to homes and businesses, and three to four of them involve printer-related problems. (Geek Squad declined to say how much of its business company-wide comes from printers.) Often, Mr. Barthelemy says, the machines show signs of neglect (dried-up ink cartridges) or abuse (broken parts).

Man-on-printer violence is a burgeoning YouTube subgenre. Many videos pay homage to the 1999 cult classic film "Office Space," in which the heroes abscond with their employer’s printer, take it to an empty field and beat it with a baseball bat.

 

Fed up with the cost of ink cartridges, he says, "the printer didn’t make the cut."

Preventing Breakdowns

Print periodically. Disuse can cause ink to dry up and clog the cartridge head.

Store paper flat. Extra paper left standing vertically is more likely to bend and jam.

Clear jams gently. Yanking out the paper can damage rollers.

Update software. Driver updates address user-reported issues and can fix bugs.

Source: WSJ reporting

Printer manufacturers compete fiercely on price. Many home models cost less than $100. In general, the profit margin is higher on ink refills than on printers themselves. HP now sells cartridges for as little as $10, and Lexmark for as low as $5.

More companies are urging people to cut down on printing not just to save paper but also to save money.

Printer supplies and maintenance are typically the largest cost for IT departments, accounting for up to 40% of their budgets, which can be up to 5% of a company’s revenue,

Those small desktop printers, "they’re pieces of junk," says Larry Frydman, owner of Computer Professionals USA, a New York network and printer maintenance company. "They work as long as they work, and when they don’t work, they’re meant to be throwaways."

14 Hewlett-Packard Company Secrets From A Former Employee

Excerpts from ‘” The Consumerist” Ben Popken

A former Hewlett-Packard worker could barely wait for their non-disclosure-agreement to end so they could spill 14 company secrets to The Consumerist.

1: Many HP Printers, like their laser printers, have a built-in page-count after which they won’t work. This resides in the a transpart sometimes called image or drum kit. Rather than get the printer fixed, it’s often cheaper to buy a new printer, OR you can do a NV ram reset. It resets everything in the printer, including all the page counts, but it’s not without risks.

2: To get past the voice prompt system, repeatedly say "Agent." It will take two or three repetitions, but it will get you to a human.

3: If a set of cartridges cost more than the printer, don’t buy the printer. It’s considered a "throwaway" printer. HP service techs are told to spend no more than 30 minutes working on these because at that point, you are costing HP money.


4: HP cartridges have a warranty separate from their printer. The printer might be out of warranty, but the cartridges might not be. Cartridge goes plooey, call in.

5: Any HP printer that has been on the market for 6 months has its tech support outsourced. This means you might wind up talking to India, Canada or Costa Rica. Of the three, Canada at least speaks a variant of American.

6: If you have been told that you will receive a part by a certain date, follow up immediately. HP Parts Store was recently moved to Central America. HP Parts Store isn’t talking to HP Tech Support because the Tech Support CSR can see what is in the HP PS inventory and knows when they’re bullshitting. Every other part of HP hates HP Parts Store because of lost inventory, improper procedures, missed shipments, etc.

7: Using non-HP cartridges in your printer will void your warranty, and sometimes makes stuff blow up real good. The tech support will hang up on you if it is proven that the damage was caused by non-HP cartridges.

8: Just because the sales people say that your HP printer can use 120lbs paper doesn’t mean it actually can. You want the straight dope on a printer? Call up HP tech support or check the website.

9: If your printer is just out of warranty and you have a problem with it, call tech support anyway. You will first likely be directed to a "warranty agent." Tell them firmly that you have an "extended warranty" and they will forward you on to tech support under "customer claims warranty." The Tech Agent MUST give you support as per HP policy.

10: Don’t yell at the Tech Support CSRs. Most of them make just over minimum wage and just want to get the call over. If you have a problem, firmly request a supervisor.

11: If you threaten a lawsuit, HP CSRs are told to stop the call immediately and hang up.

12: Many HP CSRs are cross-trained into other departments. It doesn’t hurt to ask if they know about the product or problem if you get misrouted.

13. HP’s Beta Software website is at: http://www.hp.com/pond/ljbeta/. Only beta because it hasn’t been put on the distribution cds yet. A lot of drivers here will do stuff that the installation cds won’t. Also has fixes. HP maintains similar unadvertised websites throughout their system…

14. http://www.hp.com/pond/pnp Point and print = a new hp toy.

The right font can save you money

Point size comparison of the typefaces Georgia...

Image via Wikipedia

Do you want to save some money on printing? Try Century Gothic.

Hit by the high prices of inkjet and toner cartridges, we’re all looking for ways to shave some bucks off the cost of printing. New data has found that because different fonts use different amounts of ink to print, using the right font could save you as much as 31 percent off your inkjet and toner cartridge expenses.

Testing was performed by  setting up two printers–a Canon inkjet and a Brother laser printer–to see how much money could be saved by using different fonts.

Both printers were left at their default settings of 600×600 dots per inch.

printing costs

Can the right font cut your printing costs?

The winner: Century Gothic, which delivered a 31 percent savings in printing costs over Arial.

 

As a thin and light font, Century Gothic managed to beat out Econfont, which was specifically created to cut costs by spewing out less ink. But if Century Gothic doesn’t look like the right style for your documents, third place and always popular Times Roman could also help ease your printing budget.