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    I must say that your service is absolutely exceptional and I have recommended your company and products to several friends today; all are serious "printer" people.I retired last year and my friends are all into, or are still working in the photo industry. Sincerely,Gerhard

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    Dear, just to let you know than i realy appreciate your costumer service.
    Thank you
    Denis

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    Just a Thank you and all the best
    Grigore

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    Ce message est simplement pour vous dire que j'ai bien reçu la commande XXXXXX et que je suis très satisfait de la rapidité de la livraison et aussi de la qualité de l'encre. C'est la première fois que j'utilise de l'encre "autre que l'originale" et pour le moment je suis très satisfait. Soyez certain que je vais vous référez à mes amis et collègues de travail et c'est certain que je vais commander à nouveau de chez vous. Merci beaucoup.
    Stéphane

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    Je veux seulement vous dire un gros merci pour la rapidité avec lequel vous avez traité ma demande et aussi pour le petit extra en papier photos,c'est très apprécié.

    Céline

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    I received my order, thank you for your great customer service..
    Judy

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    Hello:

    It is not often people write emails or letters of praise but consider this one of the rare ones!
    I must say, ordering your product was about the easiest imaginable. Coupled with the fact that it arrived here basically “next day” I am thoroughly happy. To tell you the truth, I was expecting to have to go pay full retail for one black cartridge thinking that your’s would take at least a week to arrive but I was wrong, the order arrived before I could even go out to get one!
    Congrats people, I WILL tell all my friends and neighbours about you!

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US regulator guns for HP printer cartridge clones

Posted on July 12, 2010 by kflack

THE US International Trade Commission (ITC) is investigating a complaint from the maker of very expensive printer ink, HP, that some of its rivals are making the stuff a lot cheaper.

The investigation is based on a complaint filed by HP claiming that some dodgy foreign rivals are flogging knock-offs of its cartidges at lower prices.

It claims that certain inkjet printer ink cartridges are being sold containing printheads and components thereof that infringe patents asserted by HP.

Named in the investigation are MicroJet Technology, Asia Pacific Microsystems, Mipo Technology, Mipo Science & Technology, Mextec America, SinoTime Technologies, All Colors of Miami, and PTC.

The ITC said that it has not yet made any decision on the merits of the case. Its Chief Administrative Law Judge will assign the case to one of the ITC’s six administrative law judges, who will look into HP’s allegations

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Rivals Hijacked Trucks to Steal Technology ?

Posted on March 10, 2010 by kflack

SAN FRANCISCO (CN) – Well the latest rumour is Hewlett Packard claims Chinese and Taiwanese competitors stole patented printer cartridge components from HP’s factory in Singapore and copied them to sell made-to-order counterfeit HP inkjet cartridges on Amazon.com. "Trucks carrying HP parts were apparently hijacked while en route from the manufacturing facility in Singapore to the assembly plant in Malaysia … in direct response to the heightened security measures that had been implemented in HP production facilities," HP says.
     After stealing the technology, Hewlett Packard claims, Microjet Technology (of Taiwan) Mipo Technology (of Hong Kong and mainland China), and their U.S. affiliates, including SinoTime Technologies (of Florida) sold more than 300,000 of the inkjet cartridges in the United States. The defendants have the capability to make nearly 10 million counterfeit cartridges a year in Asia, Hewlett Packard says.
     The federal filing is the latest in a long line of complaints that China is making up its technology gap with the United States through industrial espionage, theft, and wholesale patent infringement.
     MicroJet "sells generic and/or made-to-order infringing ink cartridges to other companies, including defendants Mipo and PTC [PTC Holdings Ltd., of Hong Kong]," and sells them itself as well, Hewlett Packard says. HP claims the defendants violated six patents after stealing the HP components.
     Hewlett Packard says it discovered the scheme after seeing color ink cartridges for sale on Amazon.com and Craigslist, advertised as "HP compatible."
     HP bought some of the cartridges from Amazon.com, then used HP’s internal tracking database to cross-reference ID numbers on components, and found that the cartridges had "a genuine HP printhead and a non-HP cartridge body that closely resembled a genuine HP cartridge body."
     And it found that the printheads came from HP lots from Malaysia that had never been assembled by HP – "i.e., were identified as production gaps." All of these stolen items "were packaged in a ‘Mipo’ labeled box and were individually wrapped in a clear plastic interior packaging that is clearly consistent with the standard packaging for products manufactured by defendant Microjet," according to the complaint.
HP demands an injunction and damages for patent infringement, unfair competition and conversion.

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